Solution

PagerDuty
PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Organizations use PagerDuty to run PagerDuty Operations Cloud, Incident Management, AIOps, and related products, as part of a broader software estate.
All PagerDuty customer value stories (93)
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Advantest
Advantest standardized log investigation on PagerDuty instead of keeping parallel copies.
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Alcoa
Detection engineers at Alcoa review security telemetry in Customer Service rather than in personal files.
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Astellas
When on-call response outgrew homegrown tracking, Astellas brought in PagerDuty.
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AstraZeneca
When on-call response outgrew homegrown tracking, AstraZeneca brought in PagerDuty.
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AutoNation
AutoNation asked for a cleaner operating picture of application health. PagerDuty is what they run.
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Barrick Gold
On-call rotations at Barrick Gold review on-call response in Customer Service rather than in personal files.
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BBVA
BBVA runs detection engineering on PagerDuty so ownership is obvious when work stalls.
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Biogen
When application health outgrew homegrown tracking, Biogen brought in PagerDuty.
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Boehringer Ingelheim
Boehringer Ingelheim folded AIOps into production support so SREs and developers share one view of application health.
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Booking Holdings
AIOps became the place Booking Holdings uses to turn operational signals into detections the SOC can actually use.
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BorgWarner
BorgWarner standardized security telemetry on PagerDuty instead of keeping parallel copies.
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Buildkite
When application health outgrew homegrown tracking, Buildkite brought in PagerDuty.
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Cadence Design Systems
Cadence Design Systems runs detection engineering on PagerDuty so ownership is obvious when work stalls.
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Canonical
AIOps became the place Canonical uses to turn operational signals into detections the SOC can actually use.
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Capgemini
Capgemini runs incident response on PagerDuty so ownership is obvious when work stalls.
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CenterPoint Energy
When application health outgrew homegrown tracking, CenterPoint Energy brought in PagerDuty.
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Cerebriu
Cerebriu asked for a cleaner operating picture of log investigation. PagerDuty is what they run.
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Chevron
Process Automation became the place Chevron uses to page the right people and keep a timeline of what changed.
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ClickUp
On-call rotations at ClickUp review on-call response in PagerDuty Operations Cloud rather than in personal files.
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Confluence
Confluence asked for a cleaner operating picture of log investigation. PagerDuty is what they run.
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Contentstack
Contentstack standardized security telemetry on PagerDuty instead of keeping parallel copies.
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Costco
SREs and developers at Costco review application health in PagerDuty Operations Cloud rather than in personal files.
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Crocs
Teams at Crocs moved log investigation onto PagerDuty after local tools started to collide.
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Cushman and Wakefield
Shared Incident Management workspaces help Cushman and Wakefield keep incident management honest across teams.
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Dairy Farmers of America
On-call rotations at Dairy Farmers of America review on-call response in Customer Service rather than in personal files.
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Deciphex
Teams at Deciphex moved application health onto PagerDuty after local tools started to collide.
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Detectify
In Sweden, Detectify relies on PagerDuty for detection engineering.
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Dick's Sporting Goods
On-call engineers at Dick's Sporting Goods review log investigation in Incident Management rather than in personal files.
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DNB
DNB standardized application health on PagerDuty instead of keeping parallel copies.
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Dr Reddy's
Dr Reddy's standardized application health on PagerDuty instead of keeping parallel copies.
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Edeka
Edeka runs detection engineering on PagerDuty so ownership is obvious when work stalls.
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Edison International
PagerDuty Operations Cloud became the place Edison International uses to search what happened across services without SSHing into boxes.
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Entergy
Teams at Entergy moved security telemetry onto PagerDuty after local tools started to collide.
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Ferrovial
SREs and developers at Ferrovial review application health in Process Automation rather than in personal files.
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Frontier Communications
Customer Service became the place Frontier Communications uses to see traces and errors in one place when a service slows down.
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Gladly
Incident Management became the place Gladly uses to see traces and errors in one place when a service slows down.
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Go2Future
In the United States, Go2Future relies on PagerDuty for incident management.
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GoDoWorks
GoDoWorks uses PagerDuty Operations Cloud to turn operational signals into detections the SOC can actually use.
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Huntsman
Process Automation sits in the daily path at Huntsman, especially for SREs and developers.
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Intercontinental Exchange
Intercontinental Exchange folded Customer Service into incident response so on-call engineers share one view of log investigation.
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Interpublic
PagerDuty Operations Cloud became the place Interpublic uses to page the right people and keep a timeline of what changed.
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Intuitive Surgical
Health Care teams at Intuitive Surgical treat PagerDuty as the working layer for incident management.
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Iterable
Iterable asked for a cleaner operating picture of application health. PagerDuty is what they run.
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KeyCorp
KeyCorp uses PagerDuty Operations Cloud to page the right people and keep a timeline of what changed.
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Keyence
In Japan, Keyence relies on PagerDuty for detection engineering.
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Klarna
Klarna standardized application health on PagerDuty instead of keeping parallel copies.
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Lacework
AIOps became the place Lacework uses to turn operational signals into detections the SOC can actually use.
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Legrand
A Customer Service rollout at Legrand took production support out of inboxes and into a named queue.
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Lennar
Lennar runs incident response on PagerDuty so ownership is obvious when work stalls.
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Lucid Motors
A Process Automation rollout at Lucid Motors took incident management out of inboxes and into a named queue.
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Lyft
Shared AIOps workspaces help Lyft keep incident response honest across teams.
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Mazda
When on-call response outgrew homegrown tracking, Mazda brought in PagerDuty.
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McDonald's
When log investigation outgrew homegrown tracking, McDonald's brought in PagerDuty.
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MGM Resorts
Consumer Discretionary teams at MGM Resorts treat PagerDuty as the working layer for production support.
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Mohawk Industries
Teams at Mohawk Industries moved application health onto PagerDuty after local tools started to collide.
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Morgan Stanley
Process Automation sits in the daily path at Morgan Stanley, especially for on-call rotations.
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Murata Manufacturing
Murata Manufacturing folded AIOps into detection engineering so detection engineers share one view of security telemetry.
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neoleap
PagerDuty Operations Cloud sits in the daily path at neoleap, especially for on-call rotations.
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NEP Cloud
A Process Automation rollout at NEP Cloud took detection engineering out of inboxes and into a named queue.
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NetEase
Shared Process Automation workspaces help NetEase keep incident response honest across teams.
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Nikon
Nikon runs detection engineering on PagerDuty so ownership is obvious when work stalls.
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NXP Semiconductors
NXP Semiconductors folded AIOps into detection engineering so detection engineers share one view of security telemetry.
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Orsted
Orsted standardized on-call response on PagerDuty instead of keeping parallel copies.
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Perkins and Will
Teams at Perkins and Will moved security telemetry onto PagerDuty after local tools started to collide.
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Phoenix Contact
PagerDuty Operations Cloud sits in the daily path at Phoenix Contact, especially for detection engineers.
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QatarEnergy
Customer Service sits in the daily path at QatarEnergy, especially for SREs and developers.
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Realty Income
PagerDuty is how Realty Income keeps on-call response visible to people who have to act on it.
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Reckitt
A Incident Management rollout at Reckitt took production support out of inboxes and into a named queue.
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ResMed
ResMed asked for a cleaner operating picture of application health. PagerDuty is what they run.
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Restaurant Brands International
Restaurant Brands International standardized log investigation on PagerDuty instead of keeping parallel copies.
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Saviynt
AIOps became the place Saviynt uses to turn operational signals into detections the SOC can actually use.
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Scale AI
SREs and developers at Scale AI review application health in AIOps rather than in personal files.
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Sea
Consumer Discretionary teams at Sea treat PagerDuty as the working layer for detection engineering.
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SeaWorld
Teams at SeaWorld moved on-call response onto PagerDuty after local tools started to collide.
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SEB
Teams at SEB moved application health onto PagerDuty after local tools started to collide.
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Segment
In the United States, Segment relies on PagerDuty for production support.
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Sketch
Sketch asked for a cleaner operating picture of security telemetry. PagerDuty is what they run.
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Skidmore Owings and Merrill
PagerDuty is how Skidmore Owings and Merrill keeps log investigation visible to people who have to act on it.
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SNCF
Customer Service became the place SNCF uses to search what happened across services without SSHing into boxes.
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Snyk
PagerDuty is how Snyk keeps application health visible to people who have to act on it.
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SPAR Holding BV
SPAR Holding BV asked for a cleaner operating picture of on-call response. PagerDuty is what they run.
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Stagwell
Stagwell runs detection engineering on PagerDuty so ownership is obvious when work stalls.
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Synapse
Synapse uses AIOps to turn operational signals into detections the SOC can actually use.
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Thuresson Trading AB
In the United States, Thuresson Trading AB relies on PagerDuty for detection engineering.
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TRATON
SREs and developers at TRATON review application health in PagerDuty Operations Cloud rather than in personal files.
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Tripadvisor
PagerDuty Operations Cloud became the place Tripadvisor uses to page the right people and keep a timeline of what changed.
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Union Pacific
Union Pacific runs incident management on PagerDuty so ownership is obvious when work stalls.
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Uniqlo
PagerDuty is how Uniqlo keeps on-call response visible to people who have to act on it.
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Unisys
Unisys uses AIOps to see traces and errors in one place when a service slows down.
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Valero Energy
Shared Customer Service workspaces help Valero Energy keep production support honest across teams.
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Vast Data
PagerDuty is how Vast Data keeps on-call response visible to people who have to act on it.
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Vivendi
Vivendi standardized log investigation on PagerDuty instead of keeping parallel copies.
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Vonage
When application health outgrew homegrown tracking, Vonage brought in PagerDuty.