Freshworks

Freshworks@8x8

Freshchat sits in the daily path at 8x8, especially for product and growth teams.

Freshworks@Affirm

Affirm standardized support tickets on Freshworks instead of keeping parallel copies.

Freshworks@Afterpay

Financials teams at Afterpay treat Freshworks as the working layer for omnichannel service.

Freshworks@Ally Financial

When support tickets outgrew homegrown tracking, Ally Financial brought in Freshworks.

Freshworks@American Tower REIT

Teams at American Tower REIT moved contact center routing onto Freshworks after local tools started to collide.

Freshworks@Applied Materials

Information Technology teams at Applied Materials treat Freshworks as the working layer for omnichannel service.

Freshworks@Aqua Security

Freshchat sits in the daily path at Aqua Security, especially for product and growth teams.

Freshworks@Aspen Technology

Information Technology teams at Aspen Technology treat Freshworks as the working layer for omnichannel service.

Freshworks@Associated British Foods

In the United Kingdom, Associated British Foods relies on Freshworks for omnichannel service.

Freshworks@BAM

Freshsales became the place BAM uses to send transactional messages from the same stack the product already uses.

Freshworks@Bandai Namco

Bandai Namco runs omnichannel service on Freshworks so ownership is obvious when work stalls.

Freshworks@Banner Health

In the United States, Banner Health relies on Freshworks for omnichannel service.

Freshworks@BASF

BASF folded Freddy AI into product communications so product and growth teams share one view of customer messaging.

Freshworks@Bio-Rad Laboratories

Health Care teams at Bio-Rad Laboratories treat Freshworks as the working layer for omnichannel service.

Freshworks@Bloomberg

When support tickets outgrew homegrown tracking, Bloomberg brought in Freshworks.

Freshworks@Bunge

Freshworks is how Bunge keeps support tickets visible to people who have to act on it.

Freshworks@BYD

Freshworks is how BYD keeps support tickets visible to people who have to act on it.

Freshworks@CATL

A Freshdesk rollout at CATL took product communications out of inboxes and into a named queue.

Freshworks@Chipotle

Chipotle runs omnichannel service on Freshworks so ownership is obvious when work stalls.

Freshworks@Chubu Electric Power

Shared Freshdesk workspaces help Chubu Electric Power keep customer support honest across teams.

Freshworks@Citigroup

When support tickets outgrew homegrown tracking, Citigroup brought in Freshworks.

Freshworks@CMS Energy

Teams at CMS Energy moved contact center routing onto Freshworks after local tools started to collide.

Freshworks@Cognition+

Information Technology teams at Cognition+ treat Freshworks as the working layer for omnichannel service.

Freshworks@Columbia Sportswear

Columbia Sportswear standardized support tickets on Freshworks instead of keeping parallel copies.

Freshworks@Confluent

Confluent uses Freshservice to track conversations across channels without losing the thread.

Freshworks@Coty

In the United States, Coty relies on Freshworks for omnichannel service.

Freshworks@Credit Suisse

Freshworks is how Credit Suisse keeps support tickets visible to people who have to act on it.

Freshworks@Eaton

Freshchat became the place Eaton uses to send transactional messages from the same stack the product already uses.

Freshworks@Eiffage

Product and growth teams at Eiffage review customer messaging in Freshchat rather than in personal files.

Freshworks@EON

Shared Freshdesk workspaces help EON keep customer support honest across teams.

Freshworks@Ferrovial

Ferrovial folded Freshservice into product communications so product and growth teams share one view of customer messaging.

Freshworks@GE Vernova

GE Vernova folded Freshsales into product communications so product and growth teams share one view of customer messaging.

Freshworks@General Dynamics

Freshworks is how General Dynamics keeps support tickets visible to people who have to act on it.

Freshworks@Genmab

Freshdesk sits in the daily path at Genmab, especially for product and growth teams.

Freshworks@Honeywell

Product and growth teams at Honeywell review customer messaging in Freshchat rather than in personal files.

Freshworks@Hugging Face

Product and growth teams at Hugging Face review customer messaging in Freshdesk rather than in personal files.

Freshworks@Imperial Brands

Shared Freddy AI workspaces help Imperial Brands keep customer support honest across teams.

Freshworks@Imperva

Teams at Imperva moved contact center routing onto Freshworks after local tools started to collide.

Freshworks@International Flavors and Fragrances

Teams at International Flavors and Fragrances moved contact center routing onto Freshworks after local tools started to collide.

Freshworks@Ipiranga

Ipiranga asked for a cleaner operating picture of contact center routing. Freshworks is what they run.

Freshworks@Johnson and Johnson

Johnson and Johnson runs omnichannel service on Freshworks so ownership is obvious when work stalls.

Freshworks@Julius Baer

Freshworks is how Julius Baer keeps support tickets visible to people who have to act on it.

Freshworks@Kaiser Permanente

Kaiser Permanente standardized support tickets on Freshworks instead of keeping parallel copies.

Freshworks@KLA

KLA uses Freshdesk to track conversations across channels without losing the thread.

Freshworks@LG Display

LG Display asked for a cleaner operating picture of contact center routing. Freshworks is what they run.

Freshworks@Massachusetts Mutual

Massachusetts Mutual runs omnichannel service on Freshworks so ownership is obvious when work stalls.

Freshworks@Mixpanel

Mixpanel runs omnichannel service on Freshworks so ownership is obvious when work stalls.

Freshworks@Moderna

Moderna folded Freshchat into product communications so product and growth teams share one view of customer messaging.

Freshworks@NNippon Sanso

Nippon Sanso folded Freshservice into product communications so product and growth teams share one view of customer messaging.

Freshworks@NVIDIA

Freshchat sits in the daily path at NVIDIA, especially for product and growth teams.

Freshworks@Old Dominion

Old Dominion standardized support tickets on Freshworks instead of keeping parallel copies.

Freshworks@Olympus

Olympus uses Freshdesk to track conversations across channels without losing the thread.

Freshworks@ON Semiconductor

Information Technology teams at ON Semiconductor treat Freshworks as the working layer for omnichannel service.

Freshworks@Panasonic Automotive

Freshworks is how Panasonic Automotive keeps support tickets visible to people who have to act on it.

Freshworks@Paramount Global

Communication Services teams at Paramount Global treat Freshworks as the working layer for omnichannel service.

Freshworks@Peugeot

Shared Freshsales workspaces help Peugeot keep customer support honest across teams.

Freshworks@Pipedrive

Pipedrive runs omnichannel service on Freshworks so ownership is obvious when work stalls.

Freshworks@Publicis Media

Communication Services teams at Publicis Media treat Freshworks as the working layer for omnichannel service.

Freshworks@Rabobank

In the Netherlands, Rabobank relies on Freshworks for omnichannel service.

Freshworks@Rakuten

Rakuten folded Freshdesk into product communications so product and growth teams share one view of customer messaging.

Freshworks@Reddit

Freshchat sits in the daily path at Reddit, especially for product and growth teams.

Freshworks@Refinitiv

Teams at Refinitiv moved contact center routing onto Freshworks after local tools started to collide.

Freshworks@Retell AI

In the United States, Retell AI relies on Freshworks for omnichannel service.

Freshworks@Rockwell Automation

Rockwell Automation uses Freshdesk to track conversations across channels without losing the thread.

Freshworks@Rootly

Rootly folded Freshdesk into product communications so product and growth teams share one view of customer messaging.

Freshworks@Ryder

Freshservice became the place Ryder uses to send transactional messages from the same stack the product already uses.

Freshworks@Scale AI

In the United States, Scale AI relies on Freshworks for omnichannel service.

Freshworks@Siemens Healthineers

Health Care teams at Siemens Healthineers treat Freshworks as the working layer for omnichannel service.

Freshworks@Simon Property Group

Teams at Simon Property Group moved contact center routing onto Freshworks after local tools started to collide.

Freshworks@Six Flags

Product and growth teams at Six Flags review customer messaging in Freshchat rather than in personal files.

Freshworks@Skechers

Skechers folded Freshdesk into product communications so product and growth teams share one view of customer messaging.

Freshworks@Snyk

A Freddy AI rollout at Snyk took product communications out of inboxes and into a named queue.

Freshworks@Sonova

When support tickets outgrew homegrown tracking, Sonova brought in Freshworks.

Freshworks@Sumitomo Chemical

Sumitomo Chemical folded Freshsales into product communications so product and growth teams share one view of customer messaging.

Freshworks@Synapse

When support tickets outgrew homegrown tracking, Synapse brought in Freshworks.

Freshworks@T-Mobile US

T-Mobile US asked for a cleaner operating picture of contact center routing. Freshworks is what they run.

Freshworks@Talend

In the United States, Talend relies on Freshworks for omnichannel service.

Freshworks@Teva

Shared Freshdesk workspaces help Teva keep customer support honest across teams.

Freshworks@Textron

Shared Freshservice workspaces help Textron keep customer support honest across teams.

Freshworks@Thermo Fisher Scientific

In the United States, Thermo Fisher Scientific relies on Freshworks for omnichannel service.

Freshworks@TRATON

Freshservice sits in the daily path at TRATON, especially for product and growth teams.

Freshworks@Travelers

Teams at Travelers moved contact center routing onto Freshworks after local tools started to collide.

Freshworks@Trend Micro

Freshdesk became the place Trend Micro uses to send transactional messages from the same stack the product already uses.

Freshworks@TripActions

TripActions folded Freshdesk into product communications so product and growth teams share one view of customer messaging.

Freshworks@United Airlines

United Airlines standardized support tickets on Freshworks instead of keeping parallel copies.

Freshworks@Universal Parks

Freddy AI sits in the daily path at Universal Parks, especially for product and growth teams.

Freshworks@Visteon

Shared Freshdesk workspaces help Visteon keep customer support honest across teams.

Freshworks@vivo

Freshservice sits in the daily path at vivo, especially for product and growth teams.

Freshworks@Webex

Webex asked for a cleaner operating picture of contact center routing. Freshworks is what they run.

Freshworks@Whitbread

When support tickets outgrew homegrown tracking, Whitbread brought in Freshworks.

Freshworks@Wix

When support tickets outgrew homegrown tracking, Wix brought in Freshworks.

Freshworks@Wiz

A Freshchat rollout at Wiz took product communications out of inboxes and into a named queue.

Freshworks@WSP

Freshsales sits in the daily path at WSP, especially for product and growth teams.