Skip to content
solution

Solution

BMC

BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. Organizations use BMC to run BMC Helix, Control-M, Helix ITSM, and related products, as part of a broader software estate.

All BMC customer value stories (93)

Information Technology
Canada

BMC@1Password

1Password runs shared services on BMC so ownership is obvious when work stalls.

Utilities
United States

BMC@AES

AES folded Helix Operations Management into back-office automation so operations analysts share one view of repetitive desktop work.

Information Technology
France

BMC@Aircall

Shared Helix ITSM workspaces help Aircall keep IT service management honest across teams.

Consumer Discretionary
United States

BMC@Amazon

Amazon asked for a cleaner operating picture of employee requests. BMC is what they run.

Information Technology
United States

BMC@AMD

A Control-M rollout at AMD took back-office automation out of inboxes and into a named queue.

Industrials
United States

BMC@AMETEK

In the United States, AMETEK relies on BMC for shared services.

Energy
United States

BMC@APA

Energy teams at APA treat BMC as the working layer for shared services.

Financials
United States

BMC@Apollo Global Management

Helix Operations Management became the place Apollo Global Management uses to hand stable, rules-based tasks to software robots so people handle exceptions.

Information Technology
United Kingdom

BMC@AVEVA Group

BMC is how AVEVA Group keeps IT service requests visible to people who have to act on it.

Financials
United Kingdom

BMC@Barclays

Financials teams at Barclays treat BMC as the working layer for shared services.

Financials
Spain

BMC@BBVA

BBVA asked for a cleaner operating picture of employee requests. BMC is what they run.

Information Technology
China

BMC@BOE Technology

Information Technology teams at BOE Technology treat BMC as the working layer for shared services.

Materials
United States

BMC@Celanese

In the United States, Celanese relies on BMC for shared services.

Health Care
India

BMC@Cipla

Teams at Cipla moved employee requests onto BMC after local tools started to collide.

Financials
United States

BMC@Citizens Financial

A AMI rollout at Citizens Financial took back-office automation out of inboxes and into a named queue.

Consumer Staples
United Kingdom

BMC@Coca-Cola Europacific Partners

A Helix Operations Management rollout at Coca-Cola Europacific Partners took back-office automation out of inboxes and into a named queue.

Information Technology
Canada

BMC@Cohere

Teams at Cohere moved employee requests onto BMC after local tools started to collide.

Health Care
United States

BMC@Community Health Systems

Community Health Systems runs shared services on BMC so ownership is obvious when work stalls.

Information Technology
United States

BMC@CoreWeave

CoreWeave folded AMI into back-office automation so operations analysts share one view of repetitive desktop work.

Consumer Discretionary
United States

BMC@Crocs

Shared AMI workspaces help Crocs keep IT service management honest across teams.

Health Care
United States

BMC@Danaher

When IT service requests outgrew homegrown tracking, Danaher brought in BMC.

Information Technology
United States

BMC@DCOH

Helix Operations Management became the place DCOH uses to hand stable, rules-based tasks to software robots so people handle exceptions.

Information Technology
United States

BMC@Deepgram

BMC is how Deepgram keeps IT service requests visible to people who have to act on it.

Financials
Norway

BMC@DNB

DNB runs shared services on BMC so ownership is obvious when work stalls.

Information Technology
United States

BMC@Dotz

BMC is how Dotz keeps IT service requests visible to people who have to act on it.

Information Technology
United States

BMC@ER Snell

ER Snell runs shared services on BMC so ownership is obvious when work stalls.

Health Care
France

BMC@EssilorLuxottica

EssilorLuxottica standardized IT service requests on BMC instead of keeping parallel copies.

Industrials
United States

BMC@Expeditors

AMI sits in the daily path at Expeditors, especially for operations analysts.

Financials
United States

BMC@FactSet

FactSet asked for a cleaner operating picture of employee requests. BMC is what they run.

Consumer Staples
New Zealand

BMC@Fonterra

Consumer Staples teams at Fonterra treat BMC as the working layer for shared services.

Information Technology
United States

BMC@ForgeRock

When IT service requests outgrew homegrown tracking, ForgeRock brought in BMC.

Communication Services
United States

BMC@Fox

BMC is how Fox keeps IT service requests visible to people who have to act on it.

Information Technology
United States

BMC@Grafana Labs

AMI sits in the daily path at Grafana Labs, especially for operations analysts.

Materials
United States

BMC@Graphic Packaging

When IT service requests outgrew homegrown tracking, Graphic Packaging brought in BMC.

Communication Services
France

BMC@Havas

AMI sits in the daily path at Havas, especially for operations analysts.

Industrials
United States

BMC@Honeywell

Teams at Honeywell moved employee requests onto BMC after local tools started to collide.

Consumer Discretionary
United States

BMC@Hotels

BMC is how Hotels keeps IT service requests visible to people who have to act on it.

Utilities
Spain

BMC@Iberdrola

Iberdrola asked for a cleaner operating picture of employee requests. BMC is what they run.

Information Technology
China

BMC@iFlytek

iFlytek standardized IT service requests on BMC instead of keeping parallel copies.

Information Technology
United Kingdom

BMC@Intruder

In the United Kingdom, Intruder relies on BMC for shared services.

Communication Services
South Korea

BMC@Krafton

Krafton standardized IT service requests on BMC instead of keeping parallel copies.

Communication Services
China

BMC@Kuaishou

BMC is how Kuaishou keeps IT service requests visible to people who have to act on it.

Information Technology
United States

BMC@Lev DTVM

Information Technology teams at Lev DTVM treat BMC as the working layer for shared services.

Information Technology
Canada

BMC@Lightspeed

Lightspeed asked for a cleaner operating picture of employee requests. BMC is what they run.

Consumer Staples
Netherlands

BMC@Louis Dreyfus

Shared BMC Helix workspaces help Louis Dreyfus keep IT service management honest across teams.

Industrials
United States

BMC@Lyft

In the United States, Lyft relies on BMC for shared services.

Communication Services
United States

BMC@Match Group

In the United States, Match Group relies on BMC for shared services.

Consumer Discretionary
China

BMC@Meituan

When IT service requests outgrew homegrown tracking, Meituan brought in BMC.

Information Technology
United States

BMC@Miro

Shared BMC Helix workspaces help Miro keep IT service management honest across teams.

Financials
Netherlands

BMC@Mollie

A Helix ITSM rollout at Mollie took back-office automation out of inboxes and into a named queue.

Financials
United Kingdom

BMC@Monzo

Helix Operations Management sits in the daily path at Monzo, especially for operations analysts.

Communication Services
United States

BMC@News

When IT service requests outgrew homegrown tracking, News brought in BMC.

Financials
Italy

BMC@Nexi

Nexi standardized IT service requests on BMC instead of keeping parallel copies.

Information Technology
United States

BMC@Notion

A Helix Operations Management rollout at Notion took back-office automation out of inboxes and into a named queue.

Industrials
Germany

BMC@Pepperl+Fuchs

Teams at Pepperl+Fuchs moved employee requests onto BMC after local tools started to collide.

Industrials
United States

BMC@Perkins and Will

Teams at Perkins and Will moved employee requests onto BMC after local tools started to collide.

Consumer Discretionary
United States

BMC@Petco

BMC is how Petco keeps IT service requests visible to people who have to act on it.

Real Estate
United States

BMC@Public Storage

Public Storage folded Helix ITSM into back-office automation so operations analysts share one view of repetitive desktop work.

Information Technology
Japan

BMC@Rakuten

BMC is how Rakuten keeps IT service requests visible to people who have to act on it.

Health Care
United States

BMC@Regeneron

Shared Control-M workspaces help Regeneron keep IT service management honest across teams.

Consumer Discretionary
United States

BMC@REI

Operations analysts at REI review repetitive desktop work in Helix Operations Management rather than in personal files.

Information Technology
Japan

BMC@Ricoh

Operations analysts at Ricoh review repetitive desktop work in BMC Helix rather than in personal files.

Health Care
Switzerland

BMC@Roche

Shared AMI workspaces help Roche keep IT service management honest across teams.

Communication Services
United States

BMC@Roku

Teams at Roku moved employee requests onto BMC after local tools started to collide.

Information Technology
United States

BMC@Roper Technologies

Helix ITSM became the place Roper Technologies uses to hand stable, rules-based tasks to software robots so people handle exceptions.

Information Technology
United States

BMC@SambaNova

In the United States, SambaNova relies on BMC for shared services.

Energy
Saudi Arabia

BMC@Saudi Aramco

Operations analysts at Saudi Aramco review repetitive desktop work in BMC Helix rather than in personal files.

Health Care
United States

BMC@Seagen

Seagen folded Helix ITSM into back-office automation so operations analysts share one view of repetitive desktop work.

Information Technology
United States

BMC@ServiceNow

ServiceNow runs shared services on BMC so ownership is obvious when work stalls.

Information Technology
Germany

BMC@Siemens Digital Industries

Siemens Digital Industries runs shared services on BMC so ownership is obvious when work stalls.

Health Care
Germany

BMC@Siemens Healthineers

Operations analysts at Siemens Healthineers review repetitive desktop work in BMC Helix rather than in personal files.

Information Technology
South Korea

BMC@SK Hynix

SK Hynix uses Helix ITSM to take incidents and requests through a single workflow instead of email chains.

Consumer Discretionary
United States

BMC@Skechers

A BMC Helix rollout at Skechers took back-office automation out of inboxes and into a named queue.

Information Technology
Netherlands

BMC@Sketch

In the Netherlands, Sketch relies on BMC for shared services.

Information Technology
China

BMC@SMIC

SMIC asked for a cleaner operating picture of employee requests. BMC is what they run.

Materials
United States

BMC@Southern Copper

When IT service requests outgrew homegrown tracking, Southern Copper brought in BMC.

Utilities
Norway

BMC@Statkraft

BMC is how Statkraft keeps IT service requests visible to people who have to act on it.

Communication Services
Finland

BMC@Supercell

In Finland, Supercell relies on BMC for shared services.

Information Technology
United States

BMC@Synack

Synack asked for a cleaner operating picture of employee requests. BMC is what they run.

Financials
United States

BMC@T. Rowe Price

Financials teams at T. Rowe Price treat BMC as the working layer for shared services.

Communication Services
China

BMC@Tencent Games

Tencent Games folded BMC Helix into back-office automation so operations analysts share one view of repetitive desktop work.

Consumer Staples
United States

BMC@Tyson Foods

Teams at Tyson Foods moved employee requests onto BMC after local tools started to collide.

Consumer Discretionary
United States

BMC@Under Armour

BMC Helix became the place Under Armour uses to hand stable, rules-based tasks to software robots so people handle exceptions.

Utilities
Germany

BMC@Uniper

Uniper standardized IT service requests on BMC instead of keeping parallel copies.

Utilities
United Kingdom

BMC@United Utilities

Teams at United Utilities moved employee requests onto BMC after local tools started to collide.

Communication Services
United States

BMC@Verizon

Verizon asked for a cleaner operating picture of employee requests. BMC is what they run.

Consumer Discretionary
United States

BMC@Viking Cruises

Viking Cruises runs shared services on BMC so ownership is obvious when work stalls.

Consumer Discretionary
United States

BMC@Visteon

Visteon asked for a cleaner operating picture of employee requests. BMC is what they run.

Consumer Discretionary
United States

BMC@Vizio

Vizio uses AMI to take incidents and requests through a single workflow instead of email chains.

Communication Services
United States

BMC@Warner Music Group

In the United States, Warner Music Group relies on BMC for shared services.

Utilities
United States

BMC@WEC Energy

BMC is how WEC Energy keeps IT service requests visible to people who have to act on it.

Information Technology
United States

BMC@Whitbread

Whitbread runs shared services on BMC so ownership is obvious when work stalls.

Information Technology
United States

BMC@ZoomInfo

ZoomInfo asked for a cleaner operating picture of employee requests. BMC is what they run.

Search Valuerepo

Search stories, solutions, customers, and more.

Type to search stories, solutions, and companies

โ†‘โ†“Navigateโ†ตOpenEscClose

View all