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Appian

Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. Organizations use Appian to run Appian Platform, Appian Data Fabric, Appian RPA, and related products, as part of a broader software estate.

All Appian customer value stories (93)

Consumer Discretionary
United States

Appian@Adient

Process HQ sits in the daily path at Adient, especially for operations analysts.

Information Technology
Japan

Appian@Advantest

Advantest runs shared services on Appian so ownership is obvious when work stalls.

Financials
Australia

Appian@Afterpay

Afterpay runs shared services on Appian so ownership is obvious when work stalls.

Information Technology
United States

Appian@Akamai Technologies

Akamai Technologies folded Appian Platform into back-office automation so operations analysts share one view of repetitive desktop work.

Consumer Discretionary
United States

Appian@Allbirds

Operations analysts at Allbirds review repetitive desktop work in Process HQ rather than in personal files.

Financials
United States

Appian@Ally Financial

Appian AI became the place Ally Financial uses to hand stable, rules-based tasks to software robots so people handle exceptions.

Consumer Discretionary
United States

Appian@Amazon

Teams at Amazon moved employee requests onto Appian after local tools started to collide.

Utilities
United States

Appian@American Electric Power

Utilities teams at American Electric Power treat Appian as the working layer for shared services.

Energy
United States

Appian@APA

Appian is how APA keeps IT service requests visible to people who have to act on it.

Information Technology
United States

Appian@Applied Materials

Appian RPA became the place Applied Materials uses to hand stable, rules-based tasks to software robots so people handle exceptions.

Consumer Staples
Denmark

Appian@Arla Foods

When IT service requests outgrew homegrown tracking, Arla Foods brought in Appian.

Information Technology
United States

Appian@AV (formerly AeroVironment, Inc.)

When IT service requests outgrew homegrown tracking, AV (formerly AeroVironment, Inc.) brought in Appian.

Materials
United States

Appian@Axalta

Appian is how Axalta keeps IT service requests visible to people who have to act on it.

Communication Services
Germany

Appian@Axel Springer

When IT service requests outgrew homegrown tracking, Axel Springer brought in Appian.

Financials
United States

Appian@Blackstone

A Appian Data Fabric rollout at Blackstone took back-office automation out of inboxes and into a named queue.

Consumer Staples
Denmark

Appian@Carlsberg

Appian AI sits in the daily path at Carlsberg, especially for operations analysts.

Industrials
United States

Appian@Caterpillar

Operations analysts at Caterpillar review repetitive desktop work in Appian Platform rather than in personal files.

Information Technology
Canada

Appian@CGI

A Appian Platform rollout at CGI took back-office automation out of inboxes and into a named queue.

Information Technology
United States

Appian@Chipotle

Appian Platform became the place Chipotle uses to hand stable, rules-based tasks to software robots so people handle exceptions.

Information Technology
United States

Appian@Coda

In the United States, Coda relies on Appian for shared services.

Information Technology
United States

Appian@Comet

Information Technology teams at Comet treat Appian as the working layer for shared services.

Information Technology
Taiwan

Appian@Compal

Teams at Compal moved employee requests onto Appian after local tools started to collide.

Information Technology
United States

Appian@Compensar

Compensar runs shared services on Appian so ownership is obvious when work stalls.

Information Technology
United States

Appian@Copper

Appian RPA became the place Copper uses to hand stable, rules-based tasks to software robots so people handle exceptions.

Consumer Staples
United States

Appian@Costco

Operations analysts at Costco review repetitive desktop work in Appian Data Fabric rather than in personal files.

Industrials
United States

Appian@CSX Transportation

When IT service requests outgrew homegrown tracking, CSX Transportation brought in Appian.

Information Technology
United States

Appian@Customer

Customer asked for a cleaner operating picture of employee requests. Appian is what they run.

Information Technology
United States

Appian@Darigold

When IT service requests outgrew homegrown tracking, Darigold brought in Appian.

Consumer Discretionary
United States

Appian@DoorDash

A Appian Platform rollout at DoorDash took back-office automation out of inboxes and into a named queue.

Consumer Discretionary
Japan

Appian@Fast Retailing

In Japan, Fast Retailing relies on Appian for shared services.

Materials
United States

Appian@Freeport-McMoRan

Appian is how Freeport-McMoRan keeps IT service requests visible to people who have to act on it.

Information Technology
Japan

Appian@Fujitsu

In Japan, Fujitsu relies on Appian for shared services.

Consumer Discretionary
United States

Appian@GoPro

GoPro asked for a cleaner operating picture of employee requests. Appian is what they run.

Information Technology
United States

Appian@Harness

Appian is how Harness keeps IT service requests visible to people who have to act on it.

Information Technology
Sweden

Appian@Hexagon AB

Hexagon AB asked for a cleaner operating picture of employee requests. Appian is what they run.

Consumer Discretionary
United States

Appian@Hilton

When IT service requests outgrew homegrown tracking, Hilton brought in Appian.

Industrials
Japan

Appian@Hitachi

A Appian RPA rollout at Hitachi took back-office automation out of inboxes and into a named queue.

Financials
United Kingdom

Appian@HSBC

Appian is how HSBC keeps IT service requests visible to people who have to act on it.

Energy
Canada

Appian@Imperial Oil

Appian is how Imperial Oil keeps IT service requests visible to people who have to act on it.

Information Technology
Germany

Appian@Infineon

Appian is how Infineon keeps IT service requests visible to people who have to act on it.

Financials
Italy

Appian@Intesa Sanpaolo

Intesa Sanpaolo standardized IT service requests on Appian instead of keeping parallel copies.

Information Technology
United States

Appian@Ivanti

Operations analysts at Ivanti review repetitive desktop work in Appian Data Fabric rather than in personal files.

Industrials
United States

Appian@Jacobs

Teams at Jacobs moved employee requests onto Appian after local tools started to collide.

Consumer Discretionary
United Kingdom

Appian@John Lewis Partnership

A Process HQ rollout at John Lewis Partnership took back-office automation out of inboxes and into a named queue.

Financials
United States

Appian@KeyCorp

KeyCorp asked for a cleaner operating picture of employee requests. Appian is what they run.

Information Technology
United States

Appian@Lacework

Lacework standardized IT service requests on Appian instead of keeping parallel copies.

Consumer Staples
France

Appian@Leclerc

Appian is how Leclerc keeps IT service requests visible to people who have to act on it.

Materials
Ireland

Appian@Linde

Linde folded Appian Platform into back-office automation so operations analysts share one view of repetitive desktop work.

Information Technology
United States

Appian@Linear

Appian Platform sits in the daily path at Linear, especially for operations analysts.

Consumer Staples
Netherlands

Appian@Louis Dreyfus

Appian AI sits in the daily path at Louis Dreyfus, especially for operations analysts.

Industrials
Denmark

Appian@Maersk

A Appian AI rollout at Maersk took back-office automation out of inboxes and into a named queue.

Energy
United States

Appian@Marathon Petroleum

When IT service requests outgrew homegrown tracking, Marathon Petroleum brought in Appian.

Information Technology
United Kingdom

Appian@Matillion

A Process HQ rollout at Matillion took back-office automation out of inboxes and into a named queue.

Consumer Discretionary
United States

Appian@Mohawk Industries

In the United States, Mohawk Industries relies on Appian for shared services.

Consumer Staples
United States

Appian@Mondelez International

Mondelez International folded Appian Platform into back-office automation so operations analysts share one view of repetitive desktop work.

Information Technology
Japan

Appian@Murata Manufacturing

Teams at Murata Manufacturing moved employee requests onto Appian after local tools started to collide.

Information Technology
United States

Appian@Museum of London Archaeology (MOLA)

Operations analysts at Museum of London Archaeology (MOLA) review repetitive desktop work in Appian AI rather than in personal files.

Financials
Germany

Appian@N26

Shared Process HQ workspaces help N26 keep IT service management honest across teams.

Information Technology
United States

Appian@National Instruments

When IT service requests outgrew homegrown tracking, National Instruments brought in Appian.

Consumer Staples
Switzerland

Appian@Nestle

Operations analysts at Nestle review repetitive desktop work in Appian Data Fabric rather than in personal files.

Consumer Discretionary
Finland

Appian@Nokian Tyres

Appian is how Nokian Tyres keeps IT service requests visible to people who have to act on it.

Industrials
United States

Appian@Norfolk Southern

A Appian AI rollout at Norfolk Southern took back-office automation out of inboxes and into a named queue.

Consumer Staples
Singapore

Appian@Olam

Olam uses Process HQ to take incidents and requests through a single workflow instead of email chains.

Energy
India

Appian@ONGC

Appian Data Fabric sits in the daily path at ONGC, especially for operations analysts.

Information Technology
United States

Appian@OpenAI

Shared Appian Platform workspaces help OpenAI keep IT service management honest across teams.

Information Technology
United States

Appian@PagerDuty

Shared Process HQ workspaces help PagerDuty keep IT service management honest across teams.

Communication Services
France

Appian@Publicis Groupe

Publicis Groupe uses Process HQ to take incidents and requests through a single workflow instead of email chains.

Industrials
Denmark

Appian@Ramboll

Teams at Ramboll moved employee requests onto Appian after local tools started to collide.

Consumer Discretionary
Canada

Appian@Restaurant Brands International

A Appian AI rollout at Restaurant Brands International took back-office automation out of inboxes and into a named queue.

Materials
United Kingdom

Appian@Rio Tinto Group

Rio Tinto Group runs shared services on Appian so ownership is obvious when work stalls.

Energy
United States

Appian@Schlumberger

Teams at Schlumberger moved employee requests onto Appian after local tools started to collide.

Consumer Discretionary
United Kingdom

Appian@Skyscanner Ltd.

Consumer Discretionary teams at Skyscanner Ltd. treat Appian as the working layer for shared services.

Information Technology
United States

Appian@Slack

A Appian AI rollout at Slack took back-office automation out of inboxes and into a named queue.

Financials
United States

Appian@SoFi

SoFi uses Appian RPA to take incidents and requests through a single workflow instead of email chains.

Communication Services
Sweden

Appian@Spotify

Communication Services teams at Spotify treat Appian as the working layer for shared services.

Health Care
United States

Appian@Stryker

Stryker standardized IT service requests on Appian instead of keeping parallel copies.

Consumer Discretionary
Japan

Appian@Subaru

A Appian AI rollout at Subaru took back-office automation out of inboxes and into a named queue.

Communication Services
United States

Appian@Take-Two Interactive

Take-Two Interactive asked for a cleaner operating picture of employee requests. Appian is what they run.

Energy
Canada

Appian@TC Energy

When IT service requests outgrew homegrown tracking, TC Energy brought in Appian.

Health Care
United States

Appian@Texas Health Resources

Health Care teams at Texas Health Resources treat Appian as the working layer for shared services.

Information Technology
United States

Appian@Thoughtly

Thoughtly uses Appian AI to take incidents and requests through a single workflow instead of email chains.

Information Technology
United States

Appian@Trailcon Leasing

Information Technology teams at Trailcon Leasing treat Appian as the working layer for shared services.

Health Care
United States

Appian@Trinity Health

Trinity Health folded Appian Data Fabric into back-office automation so operations analysts share one view of repetitive desktop work.

Utilities
Germany

Appian@Uniper

Uniper uses Appian AI to take incidents and requests through a single workflow instead of email chains.

Information Technology
United States

Appian@Unity Software

Information Technology teams at Unity Software treat Appian as the working layer for shared services.

Information Technology
United States

Appian@Vast Data

Appian is how Vast Data keeps IT service requests visible to people who have to act on it.

Utilities
France

Appian@Veolia

Utilities teams at Veolia treat Appian as the working layer for shared services.

Industrials
Sweden

Appian@Volvo Group

In Sweden, Volvo Group relies on Appian for shared services.

Materials
United States

Appian@Weyerhaeuser

A Appian AI rollout at Weyerhaeuser took back-office automation out of inboxes and into a named queue.

Information Technology
United States

Appian@Whitbread

Whitbread asked for a cleaner operating picture of employee requests. Appian is what they run.

Information Technology
United States

Appian@Windsurf

Information Technology teams at Windsurf treat Appian as the working layer for shared services.

Communication Services
United Kingdom

Appian@WPP

Operations analysts at WPP review repetitive desktop work in Process HQ rather than in personal files.

Industrials
Japan

Appian@Yanmar

Appian is how Yanmar keeps IT service requests visible to people who have to act on it.

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