Story
PagerDuty
Booking HoldingsBooking Holdings Uses AIOps for Security Telemetry
Booking Holdings, a consumer discretionary organization in the United States, uses AIOps from PagerDuty to support detection engineering for detection engineers.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | Detection engineers work from the same AIOps record for security telemetry |
| Risk and compliance | Security telemetry can be reviewed without waiting on a personal export |
| Risk and compliance | Named workflow replaces ad hoc routing for security telemetry |
Story
Inside Booking Holdings, detection engineering used to depend on whoever still had the latest file. That pattern is common in consumer discretionary groups working out of the United States. Detection engineers needed a system that would still make sense after the original project team moved on.
Booking Holdings uses AIOps from PagerDuty as the working layer for security telemetry. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. The practical change is simple: detection engineering has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Booking Holdings gets from PagerDuty is a durable place to run detection engineering and a way for detection engineers to see the same security telemetry at the same time.
