Story
PagerDuty@
Cushman and Wakefield
Cushman and Wakefield Standardizes On-call Response on PagerDuty
Cushman and Wakefield, a real estate organization in the United States, uses Incident Management from PagerDuty to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | Incident Management is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Real Estate work at Cushman and Wakefield spans more than one site, even when headquarters sits in the United States. On-call response was splitting across regional habits. On-call rotations asked for a shared way to run incident management without freezing local judgment.
PagerDuty (Incident Management) is what they standardized on. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Cushman and Wakefield uses it as the system of record for on-call response, with on-call rotations as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
