Solution
ServiceNow
ServiceNow is a cloud-based software company that provides enterprise workflow automation and digital transformation solutions. Founded in 2003 and headquartered in Santa Clara, California, the company serves organizations across multiple industries by delivering platforms designed to streamline business processes and improve operational efficiency.
The company offers a comprehensive suite of solutions spanning IT service management, customer service management, human resources, security operations, and governance and compliance. ServiceNow's platform enables organizations to automate complex business workflows, integrate business processes, and reduce manual operational work across the enterprise.
ServiceNow serves enterprises of all sizes and achieved Fortune 500 status in 2024. The company operates on a subscription-based cloud model, helping organizations enhance service delivery, reduce operational costs, and improve employee and customer experiences through integrated workflow automation and process optimization.
Value Graph
ServiceNow is used by Accenture, Deloitte, Fresenius, Lenovo, Pure Storage, Standard Chartered Bank, Swarovski, Zoom, Academy Sports, Accor. Value: Cost, Speed, Productivity, Experience, Risk and compliance, Scale, Insight, Capability. Drag nodes, filter types, or expand a node to follow more commonalities.
All ServiceNow customer value stories (155)
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Academy Sports
ServiceNow is how Academy Sports keeps IT service requests visible to people who have to act on it.
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Accenture
Incidents handled 10x faster with a unified single source of truth enabling accelerated introduction of new capabilities.
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Accor
Teams at Accor moved employee requests onto ServiceNow after local tools started to collide.
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ACS Group
ACS Group asked for a cleaner operating picture of employee requests. ServiceNow is what they run.
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Activision Blizzard
A Now Assist rollout at Activision Blizzard took back-office automation out of inboxes and into a named queue.
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Adept
Information Technology teams at Adept treat ServiceNow as the working layer for shared services.
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Affirm
Affirm folded Customer Service Management into back-office automation so operations analysts share one view of repetitive desktop work.
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Air France-KLM
Air France-KLM asked for a cleaner operating picture of employee requests. ServiceNow is what they run.
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Airbyte
Airbyte standardized IT service requests on ServiceNow instead of keeping parallel copies.
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AkzoNobel
AkzoNobel asked for a cleaner operating picture of employee requests. ServiceNow is what they run.
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Amplitude
IT Service Management became the place Amplitude uses to hand stable, rules-based tasks to software robots so people handle exceptions.
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AppLovin
In the United States, AppLovin relies on ServiceNow for shared services.
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Aptiv
ServiceNow is how Aptiv keeps IT service requests visible to people who have to act on it.
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Archer Daniels Midland
Teams at Archer Daniels Midland moved employee requests onto ServiceNow after local tools started to collide.
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Arup
Operations analysts at Arup review repetitive desktop work in IT Operations Management rather than in personal files.
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Asana
Shared Customer Service Management workspaces help Asana keep IT service management honest across teams.
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Atlan
ServiceNow is how Atlan keeps IT service requests visible to people who have to act on it.
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Aurora Innovation
Operations analysts at Aurora Innovation review repetitive desktop work in IT Service Management rather than in personal files.
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AVEVA Group
Information Technology teams at AVEVA Group treat ServiceNow as the working layer for shared services.
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BASF
BASF standardized IT service requests on ServiceNow instead of keeping parallel copies.
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BCD Travel
BCD Travel asked for a cleaner operating picture of employee requests. ServiceNow is what they run.
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BE Semiconductor
ServiceNow is how BE Semiconductor keeps IT service requests visible to people who have to act on it.
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Bechtel
Bechtel runs shared services on ServiceNow so ownership is obvious when work stalls.
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Bharat Petroleum
Bharat Petroleum runs shared services on ServiceNow so ownership is obvious when work stalls.