Solution

Zoom
Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. Organizations use Zoom to run Zoom Meetings, Zoom Phone, Zoom Contact Center, and related products, as part of a broader software estate.
All Zoom customer value stories (93)
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Abbott Laboratories
When institutional knowledge outgrew homegrown tracking, Abbott Laboratories brought in Zoom.
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Air Products
Air Products runs documentation on Zoom so ownership is obvious when work stalls.
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Aisin
Zoom AI Companion became the place Aisin uses to keep procedures next to the work so people do not hunt through inboxes.
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Aldi
Zoom Rooms became the place Aldi uses to run reliable video and chat for people who are rarely in the same room.
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Alteryx
Zoom is how Alteryx keeps contract routing visible to people who have to act on it.
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AstraZeneca
AstraZeneca asked for a cleaner operating picture of distributed meetings. Zoom is what they run.
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AtkinsRealis
Zoom is how AtkinsRealis keeps distributed meetings visible to people who have to act on it.
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Bandai
Zoom is how Bandai keeps cross-team delivery visible to people who have to act on it.
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Basecamp
Basecamp runs hybrid collaboration on Zoom so ownership is obvious when work stalls.
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Best Buy
When contract routing outgrew homegrown tracking, Best Buy brought in Zoom.
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Bharat Petroleum
Bharat Petroleum folded Zoom AI Companion into documentation so specialists and new hires share one view of institutional knowledge.
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BOE Technology
Teams at BOE Technology moved cross-team delivery onto Zoom after local tools started to collide.
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Brown-Forman
Zoom AI Companion sits in the daily path at Brown-Forman, especially for legal and business owners.
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Canonical
Canonical standardized distributed meetings on Zoom instead of keeping parallel copies.
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Carrier Global
Zoom Meetings became the place Carrier Global uses to track work in a shared system rather than status decks that go stale.
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CenterPoint Energy
A Zoom Meetings rollout at CenterPoint Energy took documentation out of inboxes and into a named queue.
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Charles Schwab
Financials teams at Charles Schwab treat Zoom as the working layer for hybrid collaboration.
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Chevron
Chevron runs documentation on Zoom so ownership is obvious when work stalls.
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Chime
Chime uses Zoom Rooms to prepare and sign agreements without printing or chasing wet ink.
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Choice Hotels
Choice Hotels asked for a cleaner operating picture of cross-team delivery. Zoom is what they run.
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Collibra
Zoom is how Collibra keeps contract routing visible to people who have to act on it.
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Costco
A Zoom Contact Center rollout at Costco took documentation out of inboxes and into a named queue.
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CyberArk
CyberArk standardized distributed meetings on Zoom instead of keeping parallel copies.
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Demandbase
Shared Zoom Contact Center workspaces help Demandbase keep documentation honest across teams.
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Diamondback Energy
Diamondback Energy folded Zoom Rooms into agreement management so legal and business owners share one view of contract routing.
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Dick's Sporting Goods
Consumer Discretionary teams at Dick's Sporting Goods treat Zoom as the working layer for agreement management.
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Embraer
A Zoom Rooms rollout at Embraer took hybrid collaboration out of inboxes and into a named queue.
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Emerson
Emerson asked for a cleaner operating picture of institutional knowledge. Zoom is what they run.
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Eni
Specialists and new hires at Eni review institutional knowledge in Zoom Phone rather than in personal files.
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Entergy
Teams at Entergy moved institutional knowledge onto Zoom after local tools started to collide.
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Env0
Zoom AI Companion sits in the daily path at Env0, especially for project and operations leads.
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Expedia Group
Project and operations leads at Expedia Group review cross-team delivery in Zoom Meetings rather than in personal files.
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Fanatics Holdings
Fanatics Holdings folded Zoom Meetings into documentation so specialists and new hires share one view of institutional knowledge.
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FineToday
FineToday uses Zoom Phone to keep procedures next to the work so people do not hunt through inboxes.
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Franklin Templeton
Franklin Templeton runs hybrid collaboration on Zoom so ownership is obvious when work stalls.
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Frontier Developments
Teams at Frontier Developments moved institutional knowledge onto Zoom after local tools started to collide.
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FullStory
Zoom Meetings sits in the daily path at FullStory, especially for legal and business owners.
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Global Payments
Zoom AI Companion became the place Global Payments uses to track work in a shared system rather than status decks that go stale.
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GSK
A Zoom Contact Center rollout at GSK took hybrid collaboration out of inboxes and into a named queue.
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Haier
Zoom Rooms sits in the daily path at Haier, especially for specialists and new hires.
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Heathrow Airport
In the United States, Heathrow Airport relies on Zoom for hybrid collaboration.
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Hellmann Worldwide Logistics
Zoom is how Hellmann Worldwide Logistics keeps distributed meetings visible to people who have to act on it.
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Hilton Worldwide
Hilton Worldwide folded Zoom Phone into hybrid collaboration so employees and partners share one view of distributed meetings.
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Honeywell
Honeywell asked for a cleaner operating picture of distributed meetings. Zoom is what they run.
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Honeywell Process Solutions
Honeywell Process Solutions standardized distributed meetings on Zoom instead of keeping parallel copies.
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IHI
Zoom Phone sits in the daily path at IHI, especially for project and operations leads.
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ING
Financials teams at ING treat Zoom as the working layer for hybrid collaboration.
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J.B. Hunt
Shared Zoom Rooms workspaces help J.B. Hunt keep documentation honest across teams.
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Kaspersky
Teams at Kaspersky moved contract routing onto Zoom after local tools started to collide.
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Keyence
Keyence runs program management on Zoom so ownership is obvious when work stalls.
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Lactalis
Shared Zoom AI Companion workspaces help Lactalis keep agreement management honest across teams.
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Liebherr
Liebherr folded Zoom Rooms into agreement management so legal and business owners share one view of contract routing.
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Logz
Zoom is how Logz keeps cross-team delivery visible to people who have to act on it.
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Looker
Looker uses Zoom AI Companion to keep procedures next to the work so people do not hunt through inboxes.
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Marathon Petroleum
Marathon Petroleum standardized institutional knowledge on Zoom instead of keeping parallel copies.
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Mass General Brigham
Teams at Mass General Brigham moved cross-team delivery onto Zoom after local tools started to collide.
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Massachusetts Mutual
Teams at Massachusetts Mutual moved institutional knowledge onto Zoom after local tools started to collide.
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Medtronic
Medtronic folded Zoom Phone into hybrid collaboration so employees and partners share one view of distributed meetings.
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Meituan
A Zoom Rooms rollout at Meituan took hybrid collaboration out of inboxes and into a named queue.
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Mercado Libre
When contract routing outgrew homegrown tracking, Mercado Libre brought in Zoom.
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Molina Healthcare
Molina Healthcare uses Zoom Contact Center to track work in a shared system rather than status decks that go stale.
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Morrisons
Morrisons runs program management on Zoom so ownership is obvious when work stalls.
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NetApp
Employees and partners at NetApp review distributed meetings in Zoom AI Companion rather than in personal files.
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Old Dominion
When cross-team delivery outgrew homegrown tracking, Old Dominion brought in Zoom.
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Orca Security
A Zoom Meetings rollout at Orca Security took agreement management out of inboxes and into a named queue.
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Peab
A Zoom Phone rollout at Peab took program management out of inboxes and into a named queue.
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Perkins and Will
Teams at Perkins and Will moved distributed meetings onto Zoom after local tools started to collide.
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Porsche
Zoom is how Porsche keeps cross-team delivery visible to people who have to act on it.
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Power Assets
A Zoom Contact Center rollout at Power Assets took hybrid collaboration out of inboxes and into a named queue.
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PulteGroup
Zoom is how PulteGroup keeps distributed meetings visible to people who have to act on it.
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QatarEnergy
QatarEnergy runs agreement management on Zoom so ownership is obvious when work stalls.
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Rakuten
When institutional knowledge outgrew homegrown tracking, Rakuten brought in Zoom.
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Redpanda
Redpanda runs program management on Zoom so ownership is obvious when work stalls.
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Runway
Zoom is how Runway keeps distributed meetings visible to people who have to act on it.
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RWE
Zoom is how RWE keeps contract routing visible to people who have to act on it.
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Schlumberger
Zoom Phone sits in the daily path at Schlumberger, especially for legal and business owners.
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Sinch
A Zoom Contact Center rollout at Sinch took hybrid collaboration out of inboxes and into a named queue.
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Sonos
Zoom Contact Center sits in the daily path at Sonos, especially for specialists and new hires.
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Southwest Airlines
Teams at Southwest Airlines moved contract routing onto Zoom after local tools started to collide.
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Square
Specialists and new hires at Square review institutional knowledge in Zoom Contact Center rather than in personal files.
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StoneX Group
Financials teams at StoneX Group treat Zoom as the working layer for program management.
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Streamax Technology
Project and operations leads at Streamax Technology review cross-team delivery in Zoom Meetings rather than in personal files.
Zoom@TransForm Shared Service Organization (TSSO)
Shared Zoom AI Companion workspaces help TransForm Shared Service Organization (TSSO) keep program management honest across teams.
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Travis CI
Travis CI standardized cross-team delivery on Zoom instead of keeping parallel copies.
Zoom@Treasure Data
Zoom Contact Center became the place Treasure Data uses to prepare and sign agreements without printing or chasing wet ink.
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Universal Parks
Universal Parks standardized institutional knowledge on Zoom instead of keeping parallel copies.
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US Foods
Zoom Phone sits in the daily path at US Foods, especially for legal and business owners.
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Viking Cruises
Teams at Viking Cruises moved institutional knowledge onto Zoom after local tools started to collide.
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Wilmar International
Zoom Rooms sits in the daily path at Wilmar International, especially for specialists and new hires.
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Windsurf
When distributed meetings outgrew homegrown tracking, Windsurf brought in Zoom.
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Wolters Kluwer
When distributed meetings outgrew homegrown tracking, Wolters Kluwer brought in Zoom.
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Yaskawa
Zoom is how Yaskawa keeps institutional knowledge visible to people who have to act on it.
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Zscaler
Information Technology teams at Zscaler treat Zoom as the working layer for agreement management.