Story
PagerDuty
CostcoCostco Modernizes Application Health with PagerDuty
Costco, a consumer staples organization in the United States, uses PagerDuty Operations Cloud from PagerDuty to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | SREs and developers work from the same PagerDuty Operations Cloud record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
Costco is based in the United States and runs consumer staples operations at a scale where application health cannot live in side channels. SREs and developers were reconciling competing copies of the same work, which slowed production support and hid who owned the next step.
The company runs production support on PagerDuty, with PagerDuty Operations Cloud as the product SREs and developers actually open. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. For Costco, that means SREs and developers can open one workflow, see application health, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for application health.
