Story
PagerDuty
AlcoaAlcoa Adopts PagerDuty for Detection Engineering
Alcoa, a materials organization in the United States, uses Customer Service from PagerDuty to support detection engineering for detection engineers.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | Named workflow replaces ad hoc routing for security telemetry |
| Risk and compliance | Detection engineers work from the same Customer Service record for security telemetry |
| Capability | Detection engineering stays visible to adjacent teams through Customer Service |
Story
Inside Alcoa, detection engineering used to depend on whoever still had the latest file. That pattern is common in materials groups working out of the United States. Detection engineers needed a system that would still make sense after the original project team moved on.
Alcoa uses Customer Service from PagerDuty as the working layer for security telemetry. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. The practical change is simple: detection engineering has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Alcoa gets from PagerDuty is a durable place to run detection engineering and a way for detection engineers to see the same security telemetry at the same time.
