Solution
Twilio
Twilio provides customer engagement APIs for messaging, voice, email, and customer data, used to build communications into products. Organizations use Twilio to run Twilio Messaging, Twilio Voice, Twilio Segment, and related products, as part of a broader software estate.
Value Graph
Twilio is used by Accenture, Advocate Health, Air France-KLM, Airbyte, American Airlines, AutoZone, Avery Dennison, Becton Dickinson, Beiersdorf, BenjiMED. Value: Productivity, Risk and compliance, Capability. Drag nodes, filter types, or expand a node to follow more commonalities.
All Twilio customer value stories (93)
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Accenture
Twilio Voice became the place Accenture uses to send transactional messages from the same stack the product already uses.
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Advocate Health
Twilio is how Advocate Health keeps support tickets visible to people who have to act on it.
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Air France-KLM
Twilio Flex became the place Air France-KLM uses to send transactional messages from the same stack the product already uses.
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Airbyte
Shared Twilio Segment workspaces help Airbyte keep customer support honest across teams.
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American Airlines
American Airlines runs omnichannel service on Twilio so ownership is obvious when work stalls.
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AutoZone
In the United States, AutoZone relies on Twilio for omnichannel service.
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Avery Dennison
Avery Dennison runs omnichannel service on Twilio so ownership is obvious when work stalls.
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Becton Dickinson
When support tickets outgrew homegrown tracking, Becton Dickinson brought in Twilio.
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Beiersdorf
Twilio Flex sits in the daily path at Beiersdorf, especially for product and growth teams.
Twilio@BenjiMED
Information Technology teams at BenjiMED treat Twilio as the working layer for omnichannel service.
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BioNTech
Twilio is how BioNTech keeps support tickets visible to people who have to act on it.
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Boehringer Ingelheim
Boehringer Ingelheim runs omnichannel service on Twilio so ownership is obvious when work stalls.
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Build-A-Bear
When support tickets outgrew homegrown tracking, Build-A-Bear brought in Twilio.
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Bumble
In the United States, Bumble relies on Twilio for omnichannel service.
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CarMax
Shared Twilio Segment workspaces help CarMax keep customer support honest across teams.
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Casino Guichard
Shared Twilio Voice workspaces help Casino Guichard keep customer support honest across teams.
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Chanel
Twilio is how Chanel keeps support tickets visible to people who have to act on it.
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Conduent
Shared SendGrid workspaces help Conduent keep customer support honest across teams.
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Coop Switzerland
Shared Twilio Voice workspaces help Coop Switzerland keep customer support honest across teams.
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Copper
Copper folded Twilio Flex into product communications so product and growth teams share one view of customer messaging.
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CPQD
CPQD folded Twilio Messaging into product communications so product and growth teams share one view of customer messaging.
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Credit Agricole
Credit Agricole uses Twilio Flex to track conversations across channels without losing the thread.
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CSL
Twilio Flex became the place CSL uses to send transactional messages from the same stack the product already uses.
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Cushman and Wakefield
Cushman and Wakefield standardized support tickets on Twilio instead of keeping parallel copies.