Story
PagerDuty
BuildkitePagerDuty Supports Production Support at Buildkite
Buildkite, an information technology organization in Australia, uses PagerDuty Operations Cloud from PagerDuty to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through PagerDuty Operations Cloud |
Story
Buildkite is based in Australia and runs information technology operations at a scale where application health cannot live in side channels. SREs and developers were reconciling competing copies of the same work, which slowed production support and hid who owned the next step.
The company runs production support on PagerDuty, with PagerDuty Operations Cloud as the product SREs and developers actually open. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. For Buildkite, that means SREs and developers can open one workflow, see application health, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for application health.
