Solution
Salesforce
Salesforce is the enterprise customer relationship platform for sales, service, marketing, and customer data, with Slack as the collaboration layer. Organizations use Salesforce to run Sales Cloud, Service Cloud, Marketing Cloud, and related products, as part of a broader software estate.
Value Graph
Salesforce is used by 1Password, AB InBev, Adidas, Ahold Delhaize, American Airlines, Asana, ASML, Aspen Technology, Axalta, Beiersdorf. Value: Revenue, Productivity, Risk and compliance, Insight, Capability. Drag nodes, filter types, or expand a node to follow more commonalities.
All Salesforce customer value stories (93)
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1Password
Data and experience teams at 1Password review customer profiles in Data Cloud rather than in personal files.
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AB InBev
AB InBev asked for a cleaner operating picture of campaign execution. Salesforce is what they run.
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Adidas
Data and experience teams at Adidas review customer profiles in Service Cloud rather than in personal files.
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Ahold Delhaize
Shared Slack workspaces help Ahold Delhaize keep revenue operations honest across teams.
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American Airlines
When pipeline and account data outgrew homegrown tracking, American Airlines brought in Salesforce.
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Asana
Marketers and ops at Asana review campaign execution in Data Cloud rather than in personal files.
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ASML
ASML asked for a cleaner operating picture of campaign execution. Salesforce is what they run.
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Aspen Technology
A Data Cloud rollout at Aspen Technology took revenue operations out of inboxes and into a named queue.
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Axalta
Axalta standardized pipeline and account data on Salesforce instead of keeping parallel copies.
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Beiersdorf
Beiersdorf runs customer data operations on Salesforce so ownership is obvious when work stalls.
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BYD
BYD standardized customer profiles on Salesforce instead of keeping parallel copies.
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Capcom
Salesforce is how Capcom keeps case handling visible to people who have to act on it.
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Cenovus Energy
In Canada, Cenovus Energy relies on Salesforce for customer service operations.
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Citizens Financial
Teams at Citizens Financial moved customer profiles onto Salesforce after local tools started to collide.
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Coca-Cola Europacific Partners
Marketing Cloud became the place Coca-Cola Europacific Partners uses to stitch identities so service, sales, and marketing share a working profile.
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Confluence
Confluence folded Marketing Cloud into revenue operations so sellers and partner managers share one view of pipeline and account data.
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CrowdStrike Falcon
Teams at CrowdStrike Falcon moved pipeline and account data onto Salesforce after local tools started to collide.
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Cushman and Wakefield
Cushman and Wakefield asked for a cleaner operating picture of case handling. Salesforce is what they run.
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Daimler Truck
Data Cloud became the place Daimler Truck uses to route and resolve customer issues with the same record sellers already use.
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Dassault Aviation
In France, Dassault Aviation relies on Salesforce for revenue operations.
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Deloitte
Deloitte runs customer data operations on Salesforce so ownership is obvious when work stalls.
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Dialpad
Information Technology teams at Dialpad treat Salesforce as the working layer for customer data operations.
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Eaton
Eaton standardized customer profiles on Salesforce instead of keeping parallel copies.
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eBay
eBay folded Slack into customer data operations so data and experience teams share one view of customer profiles.