Genesys

Genesys@Afya

Product and growth teams at Afya review customer messaging in Workforce Engagement rather than in personal files.

Genesys@Airbyte

Airbyte uses Predictive Engagement to track conversations across channels without losing the thread.

Genesys@Alibaba Group

Predictive Engagement became the place Alibaba Group uses to send transactional messages from the same stack the product already uses.

Genesys@American Express GBT

American Express GBT uses Predictive Engagement to track conversations across channels without losing the thread.

Genesys@Amwell

Genesys AI became the place Amwell uses to send transactional messages from the same stack the product already uses.

Genesys@Anglo American

Genesys is how Anglo American keeps support tickets visible to people who have to act on it.

Genesys@Applied Materials

Applied Materials uses Predictive Engagement to track conversations across channels without losing the thread.

Genesys@AstraZeneca

Teams at AstraZeneca moved contact center routing onto Genesys after local tools started to collide.

Genesys@AtkinsRealis

AtkinsRealis uses Outbound to track conversations across channels without losing the thread.

Genesys@Aurora Innovation

Product and growth teams at Aurora Innovation review customer messaging in Predictive Engagement rather than in personal files.

Genesys@Axel Springer

Teams at Axel Springer moved contact center routing onto Genesys after local tools started to collide.

Genesys@Bill

A Workforce Engagement rollout at Bill took product communications out of inboxes and into a named queue.

Genesys@Blue Cord

Shared Genesys Cloud CX workspaces help Blue Cord keep customer support honest across teams.

Genesys@Broctagon Fintech Group

Predictive Engagement sits in the daily path at Broctagon Fintech Group, especially for product and growth teams.

Genesys@BByMyCell

ByMyCell standardized support tickets on Genesys instead of keeping parallel copies.

Genesys@Caesars Entertainment

Genesys is how Caesars Entertainment keeps support tickets visible to people who have to act on it.

Genesys@Campbell Soup

Predictive Engagement became the place Campbell Soup uses to send transactional messages from the same stack the product already uses.

Genesys@Casino Guichard

Casino Guichard asked for a cleaner operating picture of contact center routing. Genesys is what they run.

Genesys@CGI

CGI runs omnichannel service on Genesys so ownership is obvious when work stalls.

Genesys@Checkout

Checkout folded Predictive Engagement into product communications so product and growth teams share one view of customer messaging.

Genesys@Choice Hotels

Choice Hotels asked for a cleaner operating picture of contact center routing. Genesys is what they run.

Genesys@Chubu Electric Power

In Japan, Chubu Electric Power relies on Genesys for omnichannel service.

Genesys@Clearbit

In the United States, Clearbit relies on Genesys for omnichannel service.

Genesys@CLP Holdings

Genesys is how CLP Holdings keeps support tickets visible to people who have to act on it.