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Qualtrics

Qualtrics is an experience management platform for surveys, feedback, and journey insights across customers and employees. Organizations use Qualtrics to run Qualtrics XM, CustomerXM, EmployeeXM, and related products, as part of a broader software estate.

All Qualtrics customer value stories (93)

Industrials
Sweden

Qualtrics@AFRY

Industrials teams at AFRY treat Qualtrics as the working layer for experience delivery.

Financials
Australia

Qualtrics@Afterpay

Qualtrics is how Afterpay keeps content production visible to people who have to act on it.

Financials
Australia

Qualtrics@Airwallex

CX and people teams at Airwallex review experience feedback in Qualtrics Discover rather than in personal files.

Industrials
United States

Qualtrics@Alaska Air Group

Strategy and Research became the place Alaska Air Group uses to collect and act on feedback instead of parking it in a slide.

Consumer Discretionary
China

Qualtrics@Alibaba

CX and people teams at Alibaba review experience feedback in Strategy and Research rather than in personal files.

Utilities
United States

Qualtrics@American Electric Power

Qualtrics Discover became the place American Electric Power uses to collect and act on feedback instead of parking it in a slide.

Health Care
United States

Qualtrics@Amgen

CX and people teams at Amgen review experience feedback in Qualtrics Discover rather than in personal files.

Industrials
Japan

Qualtrics@ANA Holdings

Qualtrics XM sits in the daily path at ANA Holdings, especially for CX and people teams.

Industrials
Netherlands

Qualtrics@Arcadis

Arcadis standardized content production on Qualtrics instead of keeping parallel copies.

Information Technology
United Kingdom

Qualtrics@AVEVA Group

AVEVA Group folded Qualtrics Discover into research and listening so CX and people teams share one view of experience feedback.

Industrials
United States

Qualtrics@Black and Veatch

Black and Veatch uses Qualtrics XM to produce on-brand assets without waiting on a single studio bottleneck.

Consumer Discretionary
United States

Qualtrics@Booking Holdings

A Qualtrics Discover rollout at Booking Holdings took research and listening out of inboxes and into a named queue.

Health Care
United States

Qualtrics@Cardinal Health

Cardinal Health asked for a cleaner operating picture of digital journeys. Qualtrics is what they run.

Utilities
United States

Qualtrics@CenterPoint Energy

CX and people teams at CenterPoint Energy review experience feedback in CustomerXM rather than in personal files.

Information Technology
Canada

Qualtrics@CGI

A Qualtrics Discover rollout at CGI took research and listening out of inboxes and into a named queue.

Consumer Discretionary
United States

Qualtrics@Choice Hotels

CX and people teams at Choice Hotels review experience feedback in EmployeeXM rather than in personal files.

Utilities
Japan

Qualtrics@Chubu Electric Power

CX and people teams at Chubu Electric Power review experience feedback in Strategy and Research rather than in personal files.

Materials
United States

Qualtrics@Commercial Metals

Commercial Metals uses Strategy and Research to produce on-brand assets without waiting on a single studio bottleneck.

Health Care
Australia

Qualtrics@CSL

CSL asked for a cleaner operating picture of digital journeys. Qualtrics is what they run.

Industrials
United States

Qualtrics@CWT

Industrials teams at CWT treat Qualtrics as the working layer for experience delivery.

Information Technology
United States

Qualtrics@Databricks

Qualtrics XM sits in the daily path at Databricks, especially for CX and people teams.

Industrials
Germany

Qualtrics@Deutsche Bahn

Deutsche Bahn folded Strategy and Research into research and listening so CX and people teams share one view of experience feedback.

Information Technology
United States

Qualtrics@Dialpad

Dialpad runs experience delivery on Qualtrics so ownership is obvious when work stalls.

Communication Services
United States

Qualtrics@EchoStar

Qualtrics XM sits in the daily path at EchoStar, especially for CX and people teams.

Utilities
Brazil

Qualtrics@Eletrobras

CX and people teams at Eletrobras review experience feedback in Qualtrics XM rather than in personal files.

Communication Services
Sweden

Qualtrics@Embracer Group

When content production outgrew homegrown tracking, Embracer Group brought in Qualtrics.

Energy
United States

Qualtrics@EOG Resources

A EmployeeXM rollout at EOG Resources took research and listening out of inboxes and into a named queue.

Information Technology
United States

Qualtrics@EVERSANA

When content production outgrew homegrown tracking, EVERSANA brought in Qualtrics.

Consumer Discretionary
United States

Qualtrics@Expedia Group

Consumer Discretionary teams at Expedia Group treat Qualtrics as the working layer for experience delivery.

Information Technology
United States

Qualtrics@Five9

Five9 standardized content production on Qualtrics instead of keeping parallel copies.

Information Technology
Taiwan

Qualtrics@Foxconn

Qualtrics is how Foxconn keeps content production visible to people who have to act on it.

Health Care
Germany

Qualtrics@Fresenius

Fresenius standardized content production on Qualtrics instead of keeping parallel copies.

Information Technology
United States

Qualtrics@Freshdesk

Qualtrics Discover became the place Freshdesk uses to collect and act on feedback instead of parking it in a slide.

Communication Services
United States

Qualtrics@Frontier Communications

Frontier Communications folded EmployeeXM into research and listening so CX and people teams share one view of experience feedback.

Energy
Portugal

Qualtrics@Galp

Shared Qualtrics Discover workspaces help Galp keep creative operations honest across teams.

Consumer Discretionary
United States

Qualtrics@General Motors

General Motors folded EmployeeXM into research and listening so CX and people teams share one view of experience feedback.

Industrials
United States

Qualtrics@Gensler

A Qualtrics XM rollout at Gensler took research and listening out of inboxes and into a named queue.

Consumer Discretionary
United States

Qualtrics@Genuine Parts

CustomerXM sits in the daily path at Genuine Parts, especially for CX and people teams.

Information Technology
United States

Qualtrics@Gong

Gong standardized content production on Qualtrics instead of keeping parallel copies.

Consumer Discretionary
United States

Qualtrics@Goodyear

Goodyear asked for a cleaner operating picture of digital journeys. Qualtrics is what they run.

Consumer Discretionary
Indonesia

Qualtrics@GoTo

GoTo runs experience delivery on Qualtrics so ownership is obvious when work stalls.

Consumer Discretionary
Sweden

Qualtrics@H&M

Teams at H&M moved digital journeys onto Qualtrics after local tools started to collide.

Information Technology
United States

Qualtrics@Height

Strategy and Research became the place Height uses to collect and act on feedback instead of parking it in a slide.

Industrials
Japan

Qualtrics@Hino

Industrials teams at Hino treat Qualtrics as the working layer for experience delivery.

Consumer Staples
United Kingdom

Qualtrics@Imperial Brands

Imperial Brands folded EmployeeXM into research and listening so CX and people teams share one view of experience feedback.

Energy
India

Qualtrics@Indian Oil

Qualtrics Discover sits in the daily path at Indian Oil, especially for CX and people teams.

Information Technology
Croatia

Qualtrics@Infobip

Infobip folded Strategy and Research into research and listening so CX and people teams share one view of experience feedback.

Information Technology
United States

Qualtrics@Inovalon

Inovalon folded Qualtrics XM into research and listening so CX and people teams share one view of experience feedback.

Health Care
United States

Qualtrics@Intermountain Health

Intermountain Health standardized content production on Qualtrics instead of keeping parallel copies.

Information Technology
Australia

Qualtrics@Jira

Shared CustomerXM workspaces help Jira keep creative operations honest across teams.

Financials
United States

Qualtrics@JPMorgan Chase

Financials teams at JPMorgan Chase treat Qualtrics as the working layer for experience delivery.

Consumer Discretionary
United States

Qualtrics@KB Home

Consumer Discretionary teams at KB Home treat Qualtrics as the working layer for experience delivery.

Consumer Staples
Japan

Qualtrics@Kirin

Kirin standardized content production on Qualtrics instead of keeping parallel copies.

Industrials
Japan

Qualtrics@Komatsu

Qualtrics Discover became the place Komatsu uses to collect and act on feedback instead of parking it in a slide.

Information Technology
Japan

Qualtrics@Lasertec

Strategy and Research became the place Lasertec uses to collect and act on feedback instead of parking it in a slide.

Consumer Staples
France

Qualtrics@Leclerc

CX and people teams at Leclerc review experience feedback in EmployeeXM rather than in personal files.

Consumer Discretionary
United States

Qualtrics@Lucid Motors

A Qualtrics XM rollout at Lucid Motors took research and listening out of inboxes and into a named queue.

Information Technology
United States

Qualtrics@Lucidchart

Shared Qualtrics XM workspaces help Lucidchart keep creative operations honest across teams.

Financials
United States

Qualtrics@Marqeta

A EmployeeXM rollout at Marqeta took research and listening out of inboxes and into a named queue.

Information Technology
United States

Qualtrics@Marvell

Qualtrics is how Marvell keeps content production visible to people who have to act on it.

Financials
United States

Qualtrics@Massachusetts Mutual

Massachusetts Mutual runs experience delivery on Qualtrics so ownership is obvious when work stalls.

Health Care
United States

Qualtrics@Mayo Clinic

Mayo Clinic asked for a cleaner operating picture of digital journeys. Qualtrics is what they run.

Materials
Japan

Qualtrics@Mitsubishi Chemical

Qualtrics is how Mitsubishi Chemical keeps content production visible to people who have to act on it.

Financials
United States

Qualtrics@Morningstar

In the United States, Morningstar relies on Qualtrics for experience delivery.

Financials
United Kingdom

Qualtrics@NatWest Group

Financials teams at NatWest Group treat Qualtrics as the working layer for experience delivery.

Consumer Discretionary
Japan

Qualtrics@Nissan

Consumer Discretionary teams at Nissan treat Qualtrics as the working layer for experience delivery.

Industrials
Japan

Qualtrics@Omron

In Japan, Omron relies on Qualtrics for experience delivery.

Information Technology
United States

Qualtrics@Oracle

Oracle uses EmployeeXM to produce on-brand assets without waiting on a single studio bottleneck.

Utilities
United States

Qualtrics@Pinnacle West

CX and people teams at Pinnacle West review experience feedback in EmployeeXM rather than in personal files.

Information Technology
United States

Qualtrics@Pipedrive

Strategy and Research sits in the daily path at Pipedrive, especially for CX and people teams.

Information Technology
United States

Qualtrics@Pulumi

Shared EmployeeXM workspaces help Pulumi keep creative operations honest across teams.

Financials
United States

Qualtrics@Ramp

In the United States, Ramp relies on Qualtrics for experience delivery.

Industrials
United States

Qualtrics@SAIC

Qualtrics is how SAIC keeps content production visible to people who have to act on it.

Information Technology
United States

Qualtrics@Saviynt

Strategy and Research became the place Saviynt uses to collect and act on feedback instead of parking it in a slide.

Financials
United Kingdom

Qualtrics@Standard Chartered Bank

When content production outgrew homegrown tracking, Standard Chartered Bank brought in Qualtrics.

Health Care
United States

Qualtrics@Sutter Health

Qualtrics is how Sutter Health keeps content production visible to people who have to act on it.

Information Technology
United States

Qualtrics@Synack

Shared CustomerXM workspaces help Synack keep creative operations honest across teams.

Health Care
Japan

Qualtrics@Takeda

Qualtrics XM sits in the daily path at Takeda, especially for CX and people teams.

Information Technology
United States

Qualtrics@Talend

Qualtrics is how Talend keeps content production visible to people who have to act on it.

Information Technology
United States

Qualtrics@Tawuniya

CX and people teams at Tawuniya review experience feedback in CustomerXM rather than in personal files.

Industrials
Turkey

Qualtrics@Turkish Airlines

Strategy and Research became the place Turkish Airlines uses to collect and act on feedback instead of parking it in a slide.

Consumer Staples
United Kingdom

Qualtrics@Unilever

Teams at Unilever moved digital journeys onto Qualtrics after local tools started to collide.

Health Care
United States

Qualtrics@Universal Health Services

Teams at Universal Health Services moved digital journeys onto Qualtrics after local tools started to collide.

Communication Services
Netherlands

Qualtrics@Universal Music Group

In the Netherlands, Universal Music Group relies on Qualtrics for experience delivery.

Communication Services
France

Qualtrics@Vivendi

CustomerXM sits in the daily path at Vivendi, especially for CX and people teams.

Industrials
Germany

Qualtrics@WAGO

WAGO standardized content production on Qualtrics instead of keeping parallel copies.

Financials
United States

Qualtrics@Wells Fargo

Wells Fargo uses Qualtrics Discover to produce on-brand assets without waiting on a single studio bottleneck.

Communication Services
United States

Qualtrics@WhatsApp

Qualtrics is how WhatsApp keeps content production visible to people who have to act on it.

Information Technology
Finland

Qualtrics@Wolt

Wolt folded Qualtrics Discover into research and listening so CX and people teams share one view of experience feedback.

Energy
United States

Qualtrics@World Kinect

World Kinect runs experience delivery on Qualtrics so ownership is obvious when work stalls.

Consumer Discretionary
United States

Qualtrics@Wyndham Hotels

Wyndham Hotels folded Qualtrics XM into research and listening so CX and people teams share one view of experience feedback.

Information Technology
United States

Qualtrics@You

In the United States, You relies on Qualtrics for experience delivery.

Information Technology
United States

Qualtrics@Zendesk

Qualtrics is how Zendesk keeps content production visible to people who have to act on it.

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