Story
PagerDuty
CerebriuHow Cerebriu Runs Incident Response on Incident Management
Cerebriu, an information technology organization in the United States, uses Incident Management from PagerDuty to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Incident Management is the governed place on-call engineers use for incident response |
| Capability | New joiners can see how incident response actually runs |
Story
Information Technology work at Cerebriu spans more than one site, even when headquarters sits in the United States. Log investigation was splitting across regional habits. On-call engineers asked for a shared way to run incident response without freezing local judgment.
PagerDuty (Incident Management) is what they standardized on. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Cerebriu uses it as the system of record for log investigation, with on-call engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
