ServiceNow

ServiceNow@SeaWorld

Shared Customer Service Management workspaces help SeaWorld keep IT service management honest across teams.

ServiceNow@Shift4

Financials teams at Shift4 treat ServiceNow as the working layer for shared services.

ServiceNow@Shopify

Shopify standardized IT service requests on ServiceNow instead of keeping parallel copies.

ServiceNow@Shortcut

A Now Assist rollout at Shortcut took back-office automation out of inboxes and into a named queue.

ServiceNow@Siemens AG

210,000 tickets resolved automatically each month and 1 million hours saved through automation.

ServiceNow@SITA

SITA uses Now Assist to take incidents and requests through a single workflow instead of email chains.

ServiceNow@Sketch

When IT service requests outgrew homegrown tracking, Sketch brought in ServiceNow.

ServiceNow@Snowflake

IT Service Management became the place Snowflake uses to hand stable, rules-based tasks to software robots so people handle exceptions.

ServiceNow@Sonatype

A HR Service Delivery rollout at Sonatype took back-office automation out of inboxes and into a named queue.

ServiceNow@South32

HR Service Delivery became the place South32 uses to hand stable, rules-based tasks to software robots so people handle exceptions.

ServiceNow@Spin Master

ServiceNow is how Spin Master keeps IT service requests visible to people who have to act on it.

ServiceNow@Stagwell

Stagwell folded IT Service Management into back-office automation so operations analysts share one view of repetitive desktop work.

ServiceNow@Standard Chartered Bank

80% reduction in queries, 16,800+ hours saved annually, and 50,000+ requests managed per quarter through automated workflow solutions.

ServiceNow@Starling Bank

When IT service requests outgrew homegrown tracking, Starling Bank brought in ServiceNow.

ServiceNow@SteelSeries

When IT service requests outgrew homegrown tracking, SteelSeries brought in ServiceNow.

ServiceNow@SumUp

SumUp runs shared services on ServiceNow so ownership is obvious when work stalls.

ServiceNow@Swarovski

Achieved an average case resolution time of 1 minute, a 99.99% reduction in alerts, 100% uninterrupted operations, and boosted efficiency and qualified leads by 30%.

ServiceNow@Sweco

Industrials teams at Sweco treat ServiceNow as the working layer for shared services.

ServiceNow@Tencent Games

Communication Services teams at Tencent Games treat ServiceNow as the working layer for shared services.

ServiceNow@Tesco

Operations analysts at Tesco review repetitive desktop work in Now Assist rather than in personal files.

ServiceNow@ThaiBev

ThaiBev folded Now Assist into back-office automation so operations analysts share one view of repetitive desktop work.

ServiceNow@Toray Industries

A IT Operations Management rollout at Toray Industries took back-office automation out of inboxes and into a named queue.

ServiceNow@Travelers

Travelers runs shared services on ServiceNow so ownership is obvious when work stalls.

ServiceNow@UniCredit

A HR Service Delivery rollout at UniCredit took back-office automation out of inboxes and into a named queue.