Story
ServiceNow
BASFBASF Extends Now Assist Across IT Service Management
BASF, a materials organization in Germany, uses Now Assist from ServiceNow to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Capability | IT service management stays visible to adjacent teams through Now Assist |
| Capability | IT and employees work from the same Now Assist record for IT service requests |
| Capability | IT service requests can be reviewed without waiting on a personal export |
Story
Inside BASF, IT service management used to depend on whoever still had the latest file. That pattern is common in materials groups working out of Germany. IT and employees needed a system that would still make sense after the original project team moved on.
BASF uses Now Assist from ServiceNow as the working layer for IT service requests. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. The practical change is simple: IT service management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What BASF gets from ServiceNow is a durable place to run IT service management and a way for IT and employees to see the same IT service requests at the same time.
