Story
ServiceNow@
Archer Daniels Midland
Archer Daniels Midland Adopts ServiceNow for Shared Services
Archer Daniels Midland, a consumer staples organization in the United States, uses Now Assist from ServiceNow to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | HR, facilities, and finance ops work from the same Now Assist record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
Story
Archer Daniels Midland did not need another dashboard that nobody opened. It needed shared services to move. In the United States, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Now Assist from ServiceNow is now in that path. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. The company treats it as production tooling for shared services, which is why HR, facilities, and finance ops live in it rather than exporting from it once a quarter.
Archer Daniels Midland can show how employee requests is handled today. That is the value: a repeatable way to run shared services on software the rest of the industry already recognizes.
