Story
ServiceNow
AccorAccor Adopts ServiceNow for Shared Services
Accor, a consumer discretionary organization in France, uses Now Assist from ServiceNow to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how shared services actually runs |
Story
Inside Accor, shared services used to depend on whoever still had the latest file. That pattern is common in consumer discretionary groups working out of France. HR, facilities, and finance ops needed a system that would still make sense after the original project team moved on.
Accor uses Now Assist from ServiceNow as the working layer for employee requests. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. The practical change is simple: shared services has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Accor gets from ServiceNow is a durable place to run shared services and a way for HR, facilities, and finance ops to see the same employee requests at the same time.
