Story
UiPath
McGraw HillMcGraw Hill Modernizes Employee Requests with UiPath
McGraw Hill, a communication services organization in the United States, uses UiPath Platform from UiPath to support shared services for HR, facilities, and finance ops.
Teams at McGraw Hill moved employee requests onto UiPath after local tools started to collide.
“McGraw Hill is based in the United States and runs communication services operations at a scale where employee requests cannot live in side channels.”
“HR, facilities, and finance ops were reconciling competing copies of the same work, which slowed shared services and hid who owned the next step.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | HR, facilities, and finance ops work from the same UiPath Platform record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
Story
McGraw Hill is based in the United States and runs communication services operations at a scale where employee requests cannot live in side channels. HR, facilities, and finance ops were reconciling competing copies of the same work, which slowed shared services and hid who owned the next step.
The company runs shared services on UiPath, with UiPath Platform as the product HR, facilities, and finance ops actually open. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. For McGraw Hill, that means HR, facilities, and finance ops can open one workflow, see employee requests, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for employee requests.
