Story
UiPath
AECOMUiPath Supports Back-office Automation at AECOM
AECOM, an industrials organization in the United States, uses UiPath Platform from UiPath to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Capability | Back-office automation stays visible to adjacent teams through UiPath Platform |
| Capability | Operations analysts work from the same UiPath Platform record for repetitive desktop work |
| Capability | Repetitive desktop work can be reviewed without waiting on a personal export |
Story
AECOM grew repetitive desktop work faster than the local tools around it. From the United States, industrials teams still had to serve customers and internal partners who expected a straight answer. Operations analysts were the ones stitching the picture together by hand.
Rolling out UiPath Platform put back-office automation on UiPath. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. AECOM keeps the product in the path where work already happens, so operations analysts do not context-switch into a graveyard system used only for audits.
The visible result is steadier back-office automation. Repetitive desktop work is easier to inspect, and adjacent groups can join operations analysts without a guided tour of someone's desktop.
