Story
Adobe
ZF FriedrichshafenZF Friedrichshafen Modernizes Digital Journeys with Adobe
ZF Friedrichshafen, a consumer discretionary organization in Germany, uses Adobe Experience Cloud from Adobe to support experience delivery for experience and web teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in experience delivery sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Adobe Experience Cloud is the governed place experience and web teams use for experience delivery |
| Capability | New joiners can see how experience delivery actually runs |
Story
ZF Friedrichshafen is based in Germany and runs consumer discretionary operations at a scale where digital journeys cannot live in side channels. Experience and web teams were reconciling competing copies of the same work, which slowed experience delivery and hid who owned the next step.
The company runs experience delivery on Adobe, with Adobe Experience Cloud as the product experience and web teams actually open. Adobe provides creative tools and experience platforms that help companies design content, run digital marketing, and manage customer journeys. For ZF Friedrichshafen, that means experience and web teams can open one workflow, see digital journeys, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for digital journeys.
