Story
UiPath
Wolters KluwerUiPath at Wolters Kluwer: Employee Requests
Wolters Kluwer, an industrials organization in the Netherlands, uses Process Mining from UiPath to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how shared services actually runs |
Story
Wolters Kluwer did not need another dashboard that nobody opened. It needed shared services to move. In the Netherlands, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Process Mining from UiPath is now in that path. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. The company treats it as production tooling for shared services, which is why HR, facilities, and finance ops live in it rather than exporting from it once a quarter.
Wolters Kluwer can show how employee requests is handled today. That is the value: a repeatable way to run shared services on software the rest of the industry already recognizes.
