Story
UiPath
WestlakeUiPath at Westlake: IT Service Requests
Westlake, a materials organization in the United States, uses Process Mining from UiPath to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Capability | IT and employees work from the same Process Mining record for IT service requests |
| Capability | IT service requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for IT service requests |
Story
Westlake grew IT service requests faster than the local tools around it. From the United States, materials teams still had to serve customers and internal partners who expected a straight answer. IT and employees were the ones stitching the picture together by hand.
Rolling out Process Mining put IT service management on UiPath. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. Westlake keeps the product in the path where work already happens, so IT and employees do not context-switch into a graveyard system used only for audits.
The visible result is steadier IT service management. IT service requests is easier to inspect, and adjacent groups can join IT and employees without a guided tour of someone's desktop.
