Story
UiPath
UnisysUiPath at Unisys: Repetitive Desktop Work
Unisys, an information technology organization in the United States, uses Process Mining from UiPath to support back-office automation for operations analysts.
Process Mining sits in the daily path at Unisys, especially for operations analysts.
“From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer.”
“UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in back-office automation sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Process Mining is the governed place operations analysts use for back-office automation |
| Capability | New joiners can see how back-office automation actually runs |
Story
Unisys grew repetitive desktop work faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Operations analysts were the ones stitching the picture together by hand.
Rolling out Process Mining put back-office automation on UiPath. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. Unisys keeps the product in the path where work already happens, so operations analysts do not context-switch into a graveyard system used only for audits.
The visible result is steadier back-office automation. Repetitive desktop work is easier to inspect, and adjacent groups can join operations analysts without a guided tour of someone's desktop.
