Story
UiPath
CheckmarxUiPath at Checkmarx: IT Service Requests
Checkmarx, an information technology organization in Israel, uses Process Mining from UiPath to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because IT service requests has a clear owner |
| Productivity | Handoffs in IT service management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how IT service management actually runs |
Story
Checkmarx did not need another dashboard that nobody opened. It needed IT service management to move. In Israel, IT and employees already knew where IT service requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Process Mining from UiPath is now in that path. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. The company treats it as production tooling for IT service management, which is why IT and employees live in it rather than exporting from it once a quarter.
Checkmarx can show how IT service requests is handled today. That is the value: a repeatable way to run IT service management on software the rest of the industry already recognizes.
