Story
UiPath
TenableTenable Modernizes IT Service Requests with UiPath
Tenable, an information technology organization in the United States, uses UiPath Platform from UiPath to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because IT service requests has a clear owner |
| Productivity | Handoffs in IT service management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how IT service management actually runs |
Story
Tenable grew IT service requests faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. IT and employees were the ones stitching the picture together by hand.
Rolling out UiPath Platform put IT service management on UiPath. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. Tenable keeps the product in the path where work already happens, so IT and employees do not context-switch into a graveyard system used only for audits.
The visible result is steadier IT service management. IT service requests is easier to inspect, and adjacent groups can join IT and employees without a guided tour of someone's desktop.
