Story
UiPath
Phoenix ContactPhoenix Contact Runs Back-office Automation with UiPath
Phoenix Contact, an industrials organization in Germany, uses Process Mining from UiPath to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Capability | Back-office automation stays visible to adjacent teams through Process Mining |
| Capability | Operations analysts work from the same Process Mining record for repetitive desktop work |
| Capability | Repetitive desktop work can be reviewed without waiting on a personal export |
Story
Phoenix Contact did not need another dashboard that nobody opened. It needed back-office automation to move. In Germany, operations analysts already knew where repetitive desktop work went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Process Mining from UiPath is now in that path. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. The company treats it as production tooling for back-office automation, which is why operations analysts live in it rather than exporting from it once a quarter.
Phoenix Contact can show how repetitive desktop work is handled today. That is the value: a repeatable way to run back-office automation on software the rest of the industry already recognizes.
