Story
UiPath
NintendoNintendo Uses Document Understanding for IT Service Requests
Nintendo, a consumer discretionary organization in Japan, uses Document Understanding from UiPath to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because IT service requests has a clear owner |
| Productivity | Handoffs in IT service management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how IT service management actually runs |
Story
Consumer Discretionary work at Nintendo spans more than one site, even when headquarters sits in Japan. IT service requests was splitting across regional habits. IT and employees asked for a shared way to run IT service management without freezing local judgment.
UiPath (Document Understanding) is what they standardized on. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. Nintendo uses it as the system of record for IT service requests, with IT and employees as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
