Story
Splunk
KuaishouKuaishou Runs Incident Response with Splunk
Kuaishou, a communication services organization in China, uses Splunk AI from Splunk to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Splunk AI is the governed place on-call engineers use for incident response |
Story
Kuaishou did not need another dashboard that nobody opened. It needed incident response to move. In China, on-call engineers already knew where log investigation went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Splunk AI from Splunk is now in that path. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. The company treats it as production tooling for incident response, which is why on-call engineers live in it rather than exporting from it once a quarter.
Kuaishou can show how log investigation is handled today. That is the value: a repeatable way to run incident response on software the rest of the industry already recognizes.
