Story
Splunk
1PasswordHow 1Password Runs Production Support on Splunk Enterprise Security
1Password, an information technology organization in Canada, uses Splunk Enterprise Security from Splunk to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | SREs and developers work from the same Splunk Enterprise Security record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
Information Technology work at 1Password spans more than one site, even when headquarters sits in Canada. Application health was splitting across regional habits. SREs and developers asked for a shared way to run production support without freezing local judgment.
Splunk (Splunk Enterprise Security) is what they standardized on. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. 1Password uses it as the system of record for application health, with SREs and developers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
