Story
UiPath
KBRKBR Runs Shared Services with UiPath
KBR, an industrials organization in the United States, uses Process Mining from UiPath to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
| Capability | Shared services stays visible to adjacent teams through Process Mining |
Story
KBR grew employee requests faster than the local tools around it. From the United States, industrials teams still had to serve customers and internal partners who expected a straight answer. HR, facilities, and finance ops were the ones stitching the picture together by hand.
Rolling out Process Mining put shared services on UiPath. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. KBR keeps the product in the path where work already happens, so HR, facilities, and finance ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier shared services. Employee requests is easier to inspect, and adjacent groups can join HR, facilities, and finance ops without a guided tour of someone's desktop.
