Story
UiPath
InformaInforma Brings Repetitive Desktop Work onto UiPath
Informa, a communication services organization in the United Kingdom, uses Document Understanding from UiPath to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because repetitive desktop work has a clear owner |
| Productivity | Handoffs in back-office automation sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Document Understanding is the governed place operations analysts use for back-office automation |
Story
Communication Services work at Informa spans more than one site, even when headquarters sits in the United Kingdom. Repetitive desktop work was splitting across regional habits. Operations analysts asked for a shared way to run back-office automation without freezing local judgment.
UiPath (Document Understanding) is what they standardized on. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. Informa uses it as the system of record for repetitive desktop work, with operations analysts as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
