Story
Temenos
HSBCHSBC Adopts Temenos for Banking Operations
HSBC, a financials organization in the United Kingdom, uses Temenos DataSource from Temenos to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because core processing has a clear owner |
| Productivity | Handoffs in banking operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how banking operations actually runs |
Story
Inside HSBC, banking operations used to depend on whoever still had the latest file. That pattern is common in financials groups working out of the United Kingdom. Operations and product needed a system that would still make sense after the original project team moved on.
HSBC uses Temenos DataSource from Temenos as the working layer for core processing. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. The practical change is simple: banking operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What HSBC gets from Temenos is a durable place to run banking operations and a way for operations and product to see the same core processing at the same time.
