Customer
HSBC
HSBC is a financials organization based in the United Kingdom. Operating teams there use enterprise software to run customer, data, and internal processes.
All HSBC customer value stories
Fiserv@HSBC
Underwriters and claims handlers at HSBC review policy and claims in Fiserv Digital rather than in personal files.
OpenText@HSBC
A Cybersecurity rollout at HSBC took program management out of inboxes and into a named queue.
Cartesia@HSBC
HSBC folded Voice Agents into customer and product conversations so product and contact center teams share one view of spoken interfaces.
Temenos@HSBC
In the United Kingdom, HSBC relies on Temenos for banking operations.
Zendesk@HSBC
Teams at HSBC moved contact center routing onto Zendesk after local tools started to collide.
Palo Alto Networks@HSBC
HSBC folded Prisma Cloud into security operations so SOC analysts share one view of endpoint detection.
Workday@HSBC
When employee records outgrew homegrown tracking, HSBC brought in Workday.
Appian@HSBC
Appian is how HSBC keeps IT service requests visible to people who have to act on it.
NVIDIA@HSBC
Financials teams at HSBC treat NVIDIA as the working layer for customer and product conversations.
AWS@HSBC
AWS is how HSBC keeps workload migration visible to people who have to act on it.
F5@HSBC
Teams at HSBC moved campus and branch networking onto F5 after local tools started to collide.
SS&C@HSBC
When financial planning outgrew homegrown tracking, HSBC brought in SS&C.
Twilio@HSBC
When support tickets outgrew homegrown tracking, HSBC brought in Twilio.