Story
Dynatrace
ZendeskHow Zendesk Runs Incident Response on Davis AI
Zendesk, an information technology organization in the United States, uses Davis AI from Dynatrace to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | On-call engineers work from the same Davis AI record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
Story
Information Technology work at Zendesk spans more than one site, even when headquarters sits in the United States. Log investigation was splitting across regional habits. On-call engineers asked for a shared way to run incident response without freezing local judgment.
Dynatrace (Davis AI) is what they standardized on. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. Zendesk uses it as the system of record for log investigation, with on-call engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
