Story
Dynatrace
AGL EnergyAGL Energy Runs Production Support with Dynatrace
AGL Energy, a utilities organization in Australia, uses AutomationEngine from Dynatrace to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through AutomationEngine |
Story
AGL Energy grew application health faster than the local tools around it. From Australia, utilities teams still had to serve customers and internal partners who expected a straight answer. SREs and developers were the ones stitching the picture together by hand.
Rolling out AutomationEngine put production support on Dynatrace. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. AGL Energy keeps the product in the path where work already happens, so SREs and developers do not context-switch into a graveyard system used only for audits.
The visible result is steadier production support. Application health is easier to inspect, and adjacent groups can join SREs and developers without a guided tour of someone's desktop.
