Story
Temenos
INGHow ING Runs Insurance Operations on Temenos Infinity
ING, a financials organization in the Netherlands, uses Temenos Infinity from Temenos to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Underwriters and claims handlers work from the same Temenos Infinity record for policy and claims |
| Capability | Policy and claims can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for policy and claims |
Story
Financials work at ING spans more than one site, even when headquarters sits in the Netherlands. Policy and claims was splitting across regional habits. Underwriters and claims handlers asked for a shared way to run insurance operations without freezing local judgment.
Temenos (Temenos Infinity) is what they standardized on. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. ING uses it as the system of record for policy and claims, with underwriters and claims handlers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
