Story
Temenos
CitigroupHow Citigroup Runs Banking Operations on Temenos Infinity
Citigroup, a financials organization in the United States, uses Temenos Infinity from Temenos to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because core processing has a clear owner |
| Productivity | Handoffs in banking operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how banking operations actually runs |
Story
Citigroup is based in the United States and runs financials operations at a scale where core processing cannot live in side channels. Operations and product were reconciling competing copies of the same work, which slowed banking operations and hid who owned the next step.
The company runs banking operations on Temenos, with Temenos Infinity as the product operations and product actually open. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. For Citigroup, that means operations and product can open one workflow, see core processing, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for core processing.
