Story
UiPath
HochtiefHochtief Standardizes IT Service Requests on UiPath
Hochtief, an industrials organization in Germany, uses UiPath Autopilot from UiPath to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because IT service requests has a clear owner |
| Productivity | Handoffs in IT service management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | UiPath Autopilot is the governed place IT and employees use for IT service management |
Story
Hochtief is based in Germany and runs industrials operations at a scale where IT service requests cannot live in side channels. IT and employees were reconciling competing copies of the same work, which slowed IT service management and hid who owned the next step.
The company runs IT service management on UiPath, with UiPath Autopilot as the product IT and employees actually open. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. For Hochtief, that means IT and employees can open one workflow, see IT service requests, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for IT service requests.
