Story
PagerDuty
GladlyGladly Standardizes Application Health on PagerDuty
Gladly, an information technology organization in the United States, uses Incident Management from PagerDuty to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Production support stays visible to adjacent teams through Incident Management |
| Capability | SREs and developers work from the same Incident Management record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
Story
Gladly is based in the United States and runs information technology operations at a scale where application health cannot live in side channels. SREs and developers were reconciling competing copies of the same work, which slowed production support and hid who owned the next step.
The company runs production support on PagerDuty, with Incident Management as the product SREs and developers actually open. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. For Gladly, that means SREs and developers can open one workflow, see application health, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for application health.
