Customer
Gladly
Gladly is a information technology organization based in the United States. Operating teams there use enterprise software to run customer, data, and internal processes.
All Gladly customer value stories
Box@Gladly
Gladly runs agreement management on Box so ownership is obvious when work stalls.
AWS@Gladly
Gladly folded AWS Lambda into platform operations so infrastructure and application teams share one view of cloud landing zones.
Adobe@Gladly
Gladly runs experience delivery on Adobe so ownership is obvious when work stalls.
Genesys@Gladly
Gladly runs omnichannel service on Genesys so ownership is obvious when work stalls.
PagerDuty@Gladly
Incident Management became the place Gladly uses to see traces and errors in one place when a service slows down.
Pega@Gladly
Gladly asked for a cleaner operating picture of employee requests. Pega is what they run.
PTC@Gladly
Teams at Gladly moved product lifecycle data onto PTC after local tools started to collide.
Grafana Labs@Gladly
A Grafana rollout at Gladly took detection engineering out of inboxes and into a named queue.