Story
Dynatrace
CSLCSL Runs Production Support with Dynatrace
CSL, a health care organization in Australia, uses AutomationEngine from Dynatrace to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Production support stays visible to adjacent teams through AutomationEngine |
| Capability | SREs and developers work from the same AutomationEngine record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
Story
CSL did not need another dashboard that nobody opened. It needed production support to move. In Australia, SREs and developers already knew where application health went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
AutomationEngine from Dynatrace is now in that path. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. The company treats it as production tooling for production support, which is why SREs and developers live in it rather than exporting from it once a quarter.
CSL can show how application health is handled today. That is the value: a repeatable way to run production support on software the rest of the industry already recognizes.
