Customer
CSL
CSL is a health care organization based in Australia. Operating teams there use enterprise software to run customer, data, and internal processes.
All CSL customer value stories
Akamai@CSL
CSL runs network operations on Akamai so ownership is obvious when work stalls.
Qualtrics@CSL
CSL asked for a cleaner operating picture of digital journeys. Qualtrics is what they run.
Veeva@CSL
CSL standardized regulated content on Veeva instead of keeping parallel copies.
Genesys@CSL
Product and growth teams at CSL review customer messaging in Outbound rather than in personal files.
Twilio@CSL
Twilio Flex became the place CSL uses to send transactional messages from the same stack the product already uses.
Dynatrace@CSL
CSL folded AutomationEngine into production support so SREs and developers share one view of application health.
Elastic@CSL
CSL standardized log investigation on Elastic instead of keeping parallel copies.
Epic Systems@CSL
CSL runs care delivery on Epic Systems so ownership is obvious when work stalls.