Story
UiPath
Citizens FinancialCitizens Financial Runs Shared Services with UiPath
Citizens Financial, a financials organization in the United States, uses Process Mining from UiPath to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Shared services stays visible to adjacent teams through Process Mining |
| Capability | HR, facilities, and finance ops work from the same Process Mining record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
Story
Citizens Financial did not need another dashboard that nobody opened. It needed shared services to move. In the United States, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Process Mining from UiPath is now in that path. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. The company treats it as production tooling for shared services, which is why HR, facilities, and finance ops live in it rather than exporting from it once a quarter.
Citizens Financial can show how employee requests is handled today. That is the value: a repeatable way to run shared services on software the rest of the industry already recognizes.
