Story
ServiceNow
TescoTesco Extends Now Assist Across Back-office Automation
Tesco, a consumer staples organization in the United Kingdom, uses Now Assist from ServiceNow to support back-office automation for operations analysts.
Operations analysts at Tesco review repetitive desktop work in Now Assist rather than in personal files.
“In the United Kingdom, operations analysts already knew where repetitive desktop work went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because repetitive desktop work has a clear owner |
| Risk and compliance | Now Assist is the governed place operations analysts use for back-office automation |
| Capability | New joiners can see how back-office automation actually runs |
Story
Tesco did not need another dashboard that nobody opened. It needed back-office automation to move. In the United Kingdom, operations analysts already knew where repetitive desktop work went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Now Assist from ServiceNow is now in that path. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. The company treats it as production tooling for back-office automation, which is why operations analysts live in it rather than exporting from it once a quarter.
Tesco can show how repetitive desktop work is handled today. That is the value: a repeatable way to run back-office automation on software the rest of the industry already recognizes.
