Story
BMC
BBVABBVA Adopts BMC for Shared Services
BBVA, a financials organization in Spain, uses Helix Operations Management from BMC to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | HR, facilities, and finance ops work from the same Helix Operations Management record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
Story
BBVA did not need another dashboard that nobody opened. It needed shared services to move. In Spain, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Helix Operations Management from BMC is now in that path. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The company treats it as production tooling for shared services, which is why HR, facilities, and finance ops live in it rather than exporting from it once a quarter.
BBVA can show how employee requests is handled today. That is the value: a repeatable way to run shared services on software the rest of the industry already recognizes.
