Story
BMC
CiplaCipla Runs Shared Services with BMC
Cipla, a health care organization in India, uses AMI from BMC to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Shared services stays visible to adjacent teams through AMI |
| Capability | HR, facilities, and finance ops work from the same AMI record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
Story
Cipla did not need another dashboard that nobody opened. It needed shared services to move. In India, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
AMI from BMC is now in that path. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The company treats it as production tooling for shared services, which is why HR, facilities, and finance ops live in it rather than exporting from it once a quarter.
Cipla can show how employee requests is handled today. That is the value: a repeatable way to run shared services on software the rest of the industry already recognizes.
