Story
Appian
AfterpayAfterpay Brings Employee Requests onto Appian
Afterpay, a financials organization in Australia, uses Appian RPA from Appian to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Risk and compliance | Appian RPA is the governed place HR, facilities, and finance ops use for shared services |
| Capability | New joiners can see how shared services actually runs |
Story
Inside Afterpay, shared services used to depend on whoever still had the latest file. That pattern is common in financials groups working out of Australia. HR, facilities, and finance ops needed a system that would still make sense after the original project team moved on.
Afterpay uses Appian RPA from Appian as the working layer for employee requests. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. The practical change is simple: shared services has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Afterpay gets from Appian is a durable place to run shared services and a way for HR, facilities, and finance ops to see the same employee requests at the same time.
